Footer disappears

-- url of the page with the problem -- : 209.67.23.168/~kbkakes/index.php/shop/
-- HikaShop version -- : 2.3.1
-- Joomla version -- : 3.3.1
-- PHP version -- : 5.3.18
-- Browser(s) name and version -- : Firefox 30.0
-- Error-message(debug-mod must be tuned on) -- : I have debug turned on, however I did not get an error message.

I searched your forum for the problems I was having and found no answers

Everything works fine until I get to the "finish page" on the cart. When I click "finish" and it redirects to paypal, the footer portion of the page completely disappears. I try to firebug it but that doesn't work. Also I edited the CSS for the checkout process, however you will see that on the FINISH page, it changes back.

The second thing that happens is that I get an error on the paypal developer site. "Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address." I have checked everything I can think of. I'm logged into the developer site when I'm testing. I have the right credentials in hikashop and it still won't work. Though it worked the other day. I cannot find anything on the paypal developer site either.

I would be happy to PM you the FTP info so you can take a look.

Thanks
Lisa

Hello,

1. Reading that thread will probably help you : www.hikashop.com/forum/4-how-to/61472-fo...age-of-checkout.html

2. Do you have a address step through your checkout workflow (you can check it through "Hikashop->System->Configuration->Checkout") ? If not can you add an address step, and test it again ?

Thanks.

I do have an address step. I would have figured you would have had a look at my process. What do I do since I already have the address step?

Hi,

Could you give us more details on your address params, like some screenshots of your custom fields of the address table ?
And a screenshot of your PayPal payment method configuration ?

Since I am not sure what you are exactly needing so I'm sending you what I can think of with the paypal email blacked out. Note: I am in test mode so I have the sandbox url for the paypal url. I have tried the test process while logged in to my developer account and while I wasn't logged in. I've tried it on safari, and firefox and I get same errors.

If you would like I can private message a Joomla Admin if you need to take a look further.

Hi,

In the paypal payment methog settings, could you click on the button "Refresh IPs", enable the debug mode and then try to create a new order.

After that, go in Configuration > Main > Files, and open the payment log file, thanks to give us the returned error message if there is a message.

I did what you said and have successfully run 3 test orders. So it looks like it is working now. Thank you

Now that the test orders were successful, I turned off the debug, change the paypal to the real paypal and now I am getting the message "No shipping method found" I am getting very aggravated since everything I am trying to fix keeps breaking things.

1) I am getting the message No shipping method found
2) My footer is disappearing despite trying to create a template override
3) The "total with vat" needs to read "total" on the email order notifications for customer and admin.

Thanks!

Hi,

1. This seems not to be related on the previous problem. Do you have create valid shipping methods for your products ?
Are they covering any weight, zones, etc ?

2. Have you tried what Mohamed suggested here : www.hikashop.com/forum/install-update/86...sappears.html#162917 (part 1) ? If your footer is a module, you have potentially to assign it on all pages, or in Configuration > Checkout, select a menu with this module for the option "Force a menu on checkout".

3. This is just a translation override, here is some documentation:
www.hikashop.com/support/faq.html#tran

1. yes, I have shipping set up. As I stated, during my testing everything was working fine. I added 3 new products (by copying the 1st one) and then switched the paypal to the live paypal and that's when I got "no shipping method found" My USPS shipping is configured and published.

2. yes, but now I can't test it b/c I can't get past the cart b/c I am getting the "no shipping method found"

3. I understand this is a translation override. What I am trying to tell you guys is that the translation override is NOT working after following all instructions, all forum posts I found on the subject, etc.

I would love it if someone were willing to to log in to the admin and help me. Please!!!

I worked on my cart last week. Everything was running perfectly. Today I added handling to the shipping and then tested an order and go the following error:

"Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address."

I am attaching a screenshot of the checkout flow.

I found a solution through google. I wanted to share here for anyone else having problems and getting the following error:

Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.