Lots of abandoned cartes due to bots

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4 years 1 month ago #264049

-- HikaShop version -- : 3.0.0
-- Joomla version -- : 3.6.5
-- PHP version -- : 7.1

Hi,

I just deleted a huge amount of abandoned carts. I wondered why they were there. One one day there were more abandoned carts then visitors. I noticed that these carts had something in common. They all contained only one product and most of the time five abandoned carts were created within one minute.

I checked my server acces log and found out that bots were causing this. I've blocked the worst bot on server level. But there are still other bots doing the same every now and then.

Is there a way to prevent this from happening from within Hikashop?

Best regards,

Joep

Last edit: 4 years 1 month ago by jvstratum.

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4 years 1 month ago #264050

Hi,

We've added a patch on our end to avoid that. Download the install package on our website and install it on yours and you'll get the patch.

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4 years 1 month ago #264168

I've downloaded and installed Hikahop (Buld 1703031610) again, but the problem is still there.

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4 years 1 month ago #264169

Hi,

Please check that you right have the content

rel="nofollow"
For your "add to cart" button.
That code is there to indicate to the bots to not follow the "add to cart" link.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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4 years 1 month ago #264340

The rel="nofollow" is present, but bots were still adding products to the cart. I've added this line to my robots.txt:

Disallow: /*updatecart/add*

Problem solved.

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4 years 1 month ago #264345

Hi,

If the nofollow is in the links, then bots shouldn't trigger the links. If they do, it means that they didn't yet reindex the pages where these links are and don't know yet that the links are "nofollow".
A disallow is indeed a solution for you.

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1 year 4 months ago #313582

Hello,

I have the same issue. How can I fix/block them?
Should I install this: www.hikashop.com/support/documentation/7...-with-recaptcha.html

Thank you in advance.

Edit: I have install ReCaptcha but bit is still doing it work.

Last edit: 1 year 4 months ago by Giscard.

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1 year 4 months ago #313585

Hi,

You should add a line:

Disallow: /*updatecart/add*
in the robots.txt of your website.
Captcha won't help you with this.

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11 months 1 week ago #318488

Hello and I hope that you are well,

For 5 months and after I add the line that you suggested bots couldnt recreate carts.
But now it seems that that they can do that, but in a smaller amount.

Is there something that I can do to prevent that from happening?

Thank you in advance.

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11 months 1 week ago #318504

Hi,

The robots.txt solution is only optional. Search engines can enforce it, but they can also ignore it.
A better version of this, is to add custom rules in your htaccess to deny bots access to these URLs.
stackoverflow.com/questions/10735766/blo...ectory-with-htaccess
Beware not to block access to all your website to google's crawler when you do. Your SEO ranking would drop badly with Google not being able to access the pages you want it to access.

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11 months 1 week ago #318670

Hello nicolas,

I will test that.

Thank you for helping me.

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6 days 5 hours ago #331580

Just a quick note for those with multi-language site: remember to prefix the rule with the language:
Disallow: /it/*updatecart/add*
Disallow: /en/*updatecart/add*
Disallow: /fr/*updatecart/add*
This seems to work

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