Hikashop contact form not working after update to 4.1.0

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  • Hikashop Business
4 years 9 months ago #307706

-- url of the page with the problem -- : www.transmetra.ch/product/contact/cid-779
-- HikaShop version -- : 4.1.0
-- Joomla version -- : 3.9.8
-- PHP version -- : 7.2

Hi

After Update to 4.1.0 the contact form "ask a question" is not working anymore.

I can fill in all fields and hit the submit button. But the form does not get submitted. Just the spinner is shown all the time.

How to solve this?

Thanks!

Regards

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Last edit: 4 years 9 months ago by transmetra.

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  • MODERATOR
4 years 9 months ago #307707

Hi,

Please make sure you also download again the Recaptcha install package on our website and install it to get the update:
www.hikashop.com/support/documentation/7...-with-recaptcha.html
We've added some patches to the plugin last week to fix issues with changes in the 4.1.0

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  • Posts: 18
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  • Hikashop Business
4 years 9 months ago #307727

Hi

I did install it but the problem is not solved, still the same.

What now?

Thanks.

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  • MODERATOR
4 years 9 months ago #307731

Hi,

You've customized the file product / contact.php via the menu Display>Views.
Remove that customization and add your changes to the new version of the view file. It should then work properly.

The following user(s) said Thank You: transmetra

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  • Posts: 18
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  • Hikashop Business
4 years 9 months ago #307738

Hi

Thanks a lot for pointing this out. The pre-owner did this change but he didn't tell me :(

Thanks a lot for your help!

Last edit: 4 years 9 months ago by transmetra.

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