Filter by additional field is not saved

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3 years 10 months ago #319836

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.18
-- PHP version -- : 7.3.16
-- Browser(s) name and version -- : Opera
-- Error-message(debug-mod must be tuned on) -- : -

Hello. filter by an additional field is not saved. I enter the values ​​of the additional field, click save and the values ​​disappear.
Video:

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3 years 10 months ago #319843

Hi,

That's normal. For a custom field of the type "single dropdown", "multiple dropdown", "radio", ou "checkbox", the values are automatically taken from the custom field. So you don't have to enter the values in the filter.
Note that I can see you have the "dynamic display" setting activated in your filter. In that case, the filter will only use the values of the custom field which have been selected in the custom field in your products. And if you haven't done that yet, then you'll see the filter empty, thinking that you have to enter the values in it, which isn't the case.

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3 years 10 months ago #319878

Hello. What 's wrong with that? Why the filter is not displayed:



These are settings of the filter:

In my specified category on the site the filter does not appear

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3 years 10 months ago #319881

Hi,

Turn off the "dynamic display" setting of the filter and check again. I should hopefully display.

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3 years 10 months ago #319902

Hi.
Filter did not appear:

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3 years 10 months ago #319905

Hi,

Edit your HikaShop filter module via the joomla modules manager and make sure that this filter is selected in the setting where you can choose the filters to display in your module.

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3 years 10 months ago #319934

Everything is working. I am not attentive. Thank you very much!

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3 years 10 months ago #319935

Please tell me, brands are displayed on the main page of my site, how can I change so that for example products are displayed?

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3 years 10 months ago #319936

Hi,

Your website requires to be logged in to see it. And I don't know how you created that brand listing. It is the menu item set as default ? A module ? If it's a module, you can just disable that module, and configure another HikaShop content module via the Joomla modules manager to display are the same place and configure it to display products.

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3 years 10 months ago #319952

Exactly, this is a module, I thought it was from the menu. thanks for the help

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3 years 10 months ago #319960

Hello. How does the comparison work? I added a comparison item to the menu

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3 years 10 months ago #319961



What do you need to specify here?


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Last edit: 3 years 10 months ago by ilyaminsk.

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3 years 10 months ago #319962

When comparing products, the error is: 1054

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3 years 10 months ago #319963

It is possible to make the comparison button display like this:

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3 years 10 months ago #319967

Hello,

First, in order to have more information about your issue, process a test with a default template like ProtoStar, and tell us if that change something or not, please.
And in order to better understand what's going on with the compare page link, we will need to see your website by ourselves.
So, can you provide via our Contact us form a link and frontend/backend references with an Url link.

Note : Don't forget to add an Url link to this topic in your message in our Contact us form.

Second point, can you details what do you really need with your compare button, to be display on bottom right ? To display product number for comparison ? Or else ?
Please being more specific able us to answer you more clearly.

Awaiting news from you.
Regards

Last edit: 3 years 10 months ago by Philip.

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3 years 10 months ago #320013

Hello. Ok.

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3 years 10 months ago #320014

Regarding what you need with the button, so that it also appears when I add products for comparison. As shown in the video, I selected the product and the button at the bottom right appeared. So that I click on it and go to the comparison page

Last edit: 3 years 10 months ago by ilyaminsk.

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3 years 10 months ago #320062

Hi,

Regarding that 1054 error, we would need more information on it to better understand what's going on.
Please activate the "error reporting" and "debug mode" settings of the Joomla configuration and try again the comparison. It should now display an error page with more information and we would need you to provide a screenshot of that page so that we can better understand the situation.

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3 years 10 months ago #320072

Hello

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3 years 10 months ago #320075

Hi,

This error comes from the Google Structured Data extension you have on your website. Check if they have an update available and if they do update and it might fix the problem. Otherwise, please report the problem to them so that they can help you.

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