No mail to owner

Hi,

HikaShop sends 4 emails:
- the "order creation notification" to the user when the order is created
- the "order admin notification" to the admin when the order is created
- the "order status notification" to the user when the order status is changed automatically from "created" to "confirmed" by a payment method receiving a notification of payment or when you manually change the status of an order and activate the nofitication of the user
- the "payment notification" to the admin when a payment method receives a payment notification. It will even send it when the payment is refused of when there is a problem with the notification so that the admin can check if there is something wrong

From your message, I suppose you must have disabled the "order creation notification" and "order admin notification" emails.
With the "Collect on delivery" payment method, if you activate the order status change, the customer will receive the "order status notification". But since there won't be a payment notification, it won't send the "payment notification" email. I suppose that's what you're talking about.

The simplest solution would be to enable back the "order admin notification" to be notified when an order is created. The drawback is that you'll be notified even for credit card orders.

An alternative would be to disable the "payment notification" email and instead add your email address in the "BCC" field of the "order status notification". That way, you would get a copy of the email received by the customer and it would work for both payment methods.
Another alternative would be to reuse the first solution above, but modify the code of the preload of the "order admin notification" in order to send it only when the collect of delivery payment method has been used ( www.hikashop.com/forum/2-general-talk-ab...onfirmed.html#338252 ).

Note however that both alternatives require the Business edition of HikaShop. Seeing that you're using the Essential edition, you would need to upgrade to implement one or the other:
www.hikashop.com/extensions/upgrade-my-version.html

Hi,

The modifications of the code can be done by editing the emails in the menu System>Emails. However, this is a function only available in the Business edition. So you would have to upgrade to be able to do it if you have the Essential edition.

Hi,

The files are located in the folder media/com_hikashop/mail/ so you can change them there. However, please note that you'll loose your changes each time you update your HikaShop so make sure you backup your changes.