Email Override Issues

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  • Hikaserial Standard Hikashop Business
2 hours 18 minutes ago #371557

-- HikaShop version -- : 6.4.0
-- Joomla version -- : 6.1.0
-- PHP version -- : 8.4
-- Browser(s) name and version -- : Firefox 149.0.2
-- Error-message(debug-mod must be tuned on) -- : Forbidden You don't have permission to access this resource.

In reviewing my email overrides, I have run into two issues.

  1. I am unable to save changes to any of them or even click on the Cancel button without getting a "You don't have permission to access this resource." error. I checked file and folder permissions and those look proper. I have to download the files via FTP, edit them and upload to get around this issue.
  2. When trying to "See Modifications", while using the dark theme, the text is unreadable. The dark theme is not being applied. I have to switch to light theme so see them.

I also notice the theme issue when viewing an email in the Email Log.

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Last edit: 1 hour ago by gpraceman.

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  • MODERATOR
20 minutes ago #371560

Hi,

It's likely an issue with a security mechanism on your server which blocks the request.

Knowing your recent issues with payment methods ( www.hikashop.com/forum/install-update/91...im-error.html#371558 ) checking email overrides is indeed a good idea.
I would even recommend to try to disable all the email overrides (rename the "modified" files) and see if the payment methods work.

Regarding the See modifications popup display in dark mode, that's something we fixed in HikaShop 6.4.1, which we just released yesterday. It displays like this now: i.imgur.com/oSfJVLw.png

Regarding the email history, I'm not able to reproduce the issue:
i.imgur.com/0SqZBQM.png
You might have a problem with the email generation, which would go back to what I was saying above with email overrides.

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