Hikashop - Message from an Order

-- HikaShop version -- : 6.3.0
-- Joomla version -- : 5.4.2

Hello

I'm validating transactional emails for Hikashop, and one isn't working. When a user makes a purchase, they can access the order details page, which they can also access from their user profile. On that page, they have the option to send a message or ask a question by clicking the "Contact us about your order" button. When they click the button, a form opens to send a message. I assume the message is directed to the seller of the purchased order, but the email never arrives. I've checked the spam folders and run several tests, but it's still not getting through.

Could you explain how to validate this email and how to fix it?

Thanks!

Hello

I found the email in System > Emails, but I also discovered that the message is going to the site administrator's inbox, when it should be going to the inbox of the salesperson associated with the order.

How can I change the recipient?

Hello

But we agree that this isn't right, right?

On the one hand, if it's a multi-vendor e-commerce site, the site administrator can't possibly respond to inquiries from 100 or 1000 vendors; it's simply not feasible.

On the other hand, the user making the purchase has no way to communicate with the actual vendor, such as how to coordinate product delivery, payment, etc.

Can you make the change you mentioned?
Or at least give me instructions on which files I need to customize and whether I have access to the vendor object within them, which I understand contains the vendor's email address?

Thanks!

Hello,

I apologize for the confusion. Since I have been making several inquiries regarding Hikashop and HikaMarket, I inadvertently forgot to mention that I am using both extensions together.

Regarding the solution you provided—which I appreciate—after further analysis, I’ve noticed that the "Contact request" email is being triggered in two similar but distinct scenarios:

First scenario (the one that prompted this inquiry): A user places an order and, from the order details page, sends a query to the vendor. In this case, the email subject follows the configuration in System -> Emails, and the message is delivered to the email account configured in the Hikashop administration (the ecommerce administrator's address).

Second scenario: A guest user (not logged in) visits a specific product and submits a query about it. In this case, the email subject is "Contact request for order" (translation key: CONTACT_REQUEST_FOR_ORDER), and the message is delivered to the product vendor's email account.

It strikes me as unusual that if the same code is used to generate the email and the same preload code is applied, the messages are sent to different destinations.

Could you please look into this? I might be misinterpreting something, but I added custom text to the email body (to the code itself, NOT the template), and that text appears in both types of messages.

Thank you very much for your help, and sorry for the long explanation!

Hi

Perfect, I understand that's the normal behavior.

So, I tried adding the code block you shared in a previous post to load the seller's email as the message recipient. I've attached the complete code from the preload section. Is it correct to add it at the end? Because it's not working; the message is still being sent to the email address configured in the Hikashop admin panel.

Thanks!

<?php
/**
 * @package	HikaShop for Joomla!
 * @version	6.3.0
 * @author	hikashop.com
 * @copyright	(C) 2010-2026 HIKARI SOFTWARE. All rights reserved.
 * @license	GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
 */
defined('_JEXEC') or die('Restricted access');
?><?php
global $Itemid;
$url_itemid = '';
if(!empty($Itemid)) {
	$url_itemid = '&Itemid=' . $Itemid;
}

$texts = array(
	'MAIL_HEADER' => JText::_('HIKASHOP_MAIL_HEADER'),
	'CONTACT_TITLE' => JText::_('CONTACT_EMAIL_TITLE'),
	'CONTACT_BEGIN_MESSAGE' => JText::_('CONTACT_BEGIN_MESSAGE'),
	'USER_MESSAGE' => JText::_('CONTACT_USER_MESSAGE'),
	'USER' => JText::_('HIKA_USER'),
	'HI_USER' => JText::sprintf('HI_CUSTOMER', ''),
	'FOR_PRODUCT' => '',
);

$vars = array(
	'LIVE_SITE' => HIKASHOP_LIVE,
	'URL' => HIKASHOP_LIVE,
	'PRODUCT_DETAILS' => '',
	'FRONT_PRODUCT_DETAILS' => '',
	'PRODUCT' => false,
);

$main_element = null;
if(!empty($data->order)) {
	$texts['FOR_PRODUCT'] = JText::sprintf('CONTACT_REQUEST_FOR_ORDER', $data->order->order_number);

	$admin_url = JRoute::_('administrator/index.php?option=com_hikashop&ctrl=order&task=show&cid[]='.$data->order->order_id, false, true);
	$front_url = hikashop_frontendLink('index.php?option=com_hikashop&ctrl=order&task=show&cid='.$data->order->order_id.'&order_token='.$data->order->order_token.$url_itemid);
	$element_name = $data->order->order_number;
	$texts['PRODUCT'] = JText::_('HIKASHOP_ORDER');
	$vars['PRODUCT'] = true;
	$main_element = $data->order;
} elseif(!empty($data->product)) {
	$texts['FOR_PRODUCT'] = JText::sprintf('CONTACT_REQUEST_FOR_PRODUCT', $data->product->product_name);

	$admin_url = JRoute::_('administrator/index.php?option=com_hikashop&ctrl=product&task=edit&cid[]='.$data->product->product_id, false, true);
	$productClass = hikashop_get('class.product');
	$productClass->addAlias($data->product);
	$front_url = hikashop_frontendLink('index.php?option=com_hikashop&ctrl=product&task=show&cid='.$data->product->product_id.'&name='.$data->product->alias.$url_itemid);
	$element_name = strip_tags($data->product->product_name.' ('.$data->product->product_code.')');
	$texts['PRODUCT'] = JText::_('PRODUCT');
	$vars['PRODUCT'] = true;
	$main_element = $data->product;
}

$name = '';
if(!empty($data->element->email)) {
	$name = $data->element->email;
}
if(!empty($data->element->name)) {
	if(empty($name))
		$name = $data->element->name;
	else
		$name = $data->element->name.' ( '. $name . ' )';
}
if(!empty($name)) {
	$vars['USER_DETAILS'] = htmlentities($name, ENT_COMPAT, 'UTF-8');

}
$vars['USER'] = !empty($name);

if(!empty($data->element->altbody)) {
	$vars['USER_MESSAGE'] = str_replace(array("\r\n","\r","\n"), '<br/>', $data->element->altbody);
}

$vars['MESSAGE'] = !empty($data->element->altbody);

if(!empty($element_name)) {
	$vars['PRODUCT_DETAILS'] = '<p>'.$element_name;
	if(!empty($admin_url))
		$vars['PRODUCT_DETAILS'] .= ' <a href="'.$admin_url.'">'.JText::_('BACKEND_EDITON_PAGE').'</a>';
	if(!empty($front_url))
		$vars['PRODUCT_DETAILS'] .= ' <a href="'.$front_url.'">'.JText::_('FRONTEND_DETAILS_PAGE').'</a>';
	$vars['PRODUCT_DETAILS'] .= '</p>';
}

if(hikashop_level(1)) {
	$fieldsClass = hikashop_get('class.field');
	$contactFields = $fieldsClass->getFields('frontcomp',$main_element,'contact');
	if(!empty($contactFields)){
		foreach($contactFields as $field){
			$namekey = $field->field_namekey;
			if(!isset($data->element->$namekey)) continue;
			if(empty($data->element->$namekey) && !strlen($data->element->$namekey)) continue;
			$field->currentElement = $data->element;
			$vars['PRODUCT_DETAILS'] .= '<p>'.$fieldsClass->getFieldName($field).': '.$fieldsClass->show($field, $data->element->$namekey, 'admin_email').'</p>';
		}
		if(!empty($vars['PRODUCT_DETAILS']))
			$vars['PRODUCT'] = true;
	}
}


if(!empty($data->order) 
      && !empty($data->order->order_type) && $data->order->order_type == 'subsale' 
      && !empty($data->order->order_vendor_id) && $data->order->order_vendor_id > 1 
      && class_exists('hikamarket')) { 
      $vendorClass = hikamarket::get('class.vendor'); 
      $vendor = $vendorClass->get((int)$data->order->order_vendor_id); 
      if(!empty($vendor) && !empty($vendor->vendor_published) && !empty($vendor->vendor_email)) { 
          $mail->dst_email = $vendor->vendor_email; 
          $mail->dst_name = $vendor->vendor_name; 
      } 
  }

I have been testing the new functionality you mentioned and there is a detail to correct, although it might be due to something I did not fully understand.

Case 1: I access the full list of placed orders. Each order has a dropdown menu that includes two options to send a message:

"Contact Store XXX" – this message is correctly sent to the vendor of the order.
"Contact us about your order" – this message is still sent to the ecommerce administrator. Is this the expected behavior?

Case 2: I access the order details, where the button "Contact us about your order" is displayed. Messages sent from this form continue to be sent to the ecommerce administrator. Is this the behavior you expect? As I mentioned before, the ecommerce administrator is not the appropriate person to respond to or coordinate actions regarding an order.

There may be cases where the buyer wants to contact the ecommerce administrator, and it would be good to have that option available. However, above all, the buyer should be able to easily contact the vendor of the product.

Hello

I checked the view being used to display the toolbar on the order details page, "Toolbar -> Default". I edited it from "HikaShop panel -> Display -> Views", added text, and it appeared on the buttons. When I removed the customization, the button text disappeared. Both in the HikaShop, panel and when accessing via FTP, there are no customizations to that view, but the "Contact Vendor" button still doesn't appear.

I also checked the CSS styles that might be hiding the button, but that's not the problem.

Any other suggestions?

Thanks!

Hi, after submitting the data, I ran more tests, but this time I completed the entire flow, from purchasing the product to sending the message from the order details page.

Once the order is completed, a link to the order details is displayed. In this case, the "Contact Seller" button is shown, but if I exit the order and access the details again from the order list, the "Contact Seller" button no longer appears.

Do you have access to review this?

Thanks!

My apologies, I shared the wrong FTP server. I've sent a new message with the subject "Hikashop Ticket Inquiry - Message from an Order - 2".

Thank you!