Why NO Square API?

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  • Hikashop Business
9 months 2 weeks ago #296554

Hi Mohamed,

I purchased your Square plugin today and the Location does not work. I put the location ID in and it does not add the transaction to the correct location. For example here are my locations in respective order of listing in my SquareUp Account:

MyCraftyHeart : 4FMFZEPKVPDZR
Navlife : 1Y1AT2XJ9MAPK
OFFROADlife4x4 : 5J05FRKZ1B348
OlstaDesigns : 53QX30NAWT3NQ

I put in the Location ID for Navlife yet the transactions go against MyCraftyHeart being at the top of the list. When I was using my own Squareup plugin it put the transactions right so there is something with your plugin.
Can you have a look at this please and let me know?


I can't change the direction of the wind, but I can adjust my sails to always reach my destination.

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  • Posts: 53
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  • Hikashop Business
9 months 2 weeks ago #296570

Also another bit of feedback. The first transaction from a customer though your plugin was charged 10 times. I assume because the customer sees nothing happening while they wait for the card to be processed and continually press the PAY button. Maybe we can OnClick deactivate the button so the customer can not click this a second time. For now I have add a warning below the button which I added into the square_end.php file. Maybe a loading spinner image would also let the customer know something is working:

Example:
<span id="hikashop_squareup_end_spinner" class="hikashop_squareup_end_spinner">
<img src="<?php echo HIKASHOP_IMAGES.'spinner.gif';?>" />
</span>


I can't change the direction of the wind, but I can adjust my sails to always reach my destination.
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  • Posts: 54
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9 months 2 weeks ago #296601

Hello,

Thank you for your useful feedback !

I purchased your Square plugin today and the Location does not work. I put the location ID in and it does not add the transaction to the correct location. For example here are my locations in respective order of listing in my SquareUp Account:

MyCraftyHeart : 4FMFZEPKVPDZR
Navlife : 1Y1AT2XJ9MAPK
OFFROADlife4x4 : 5J05FRKZ1B348
OlstaDesigns : 53QX30NAWT3NQ

I put in the Location ID for Navlife yet the transactions go against MyCraftyHeart being at the top of the list. When I was using my own Squareup plugin it put the transactions right so there is something with your plugin.
Can you have a look at this please and let me know?


Sure ! But that shouldn't happen as we followed their documentation and have applied their Location ID on the "square_end.php" file.
However, that issue can eventually be coming from the last part of the payment process, we'll test it on our end and eventually ask you to provide a temporary access to your website if required.

Also another bit of feedback. The first transaction from a customer though your plugin was charged 10 times. I assume because the customer sees nothing happening while they wait for the card to be processed and continually press the PAY button.


Thank you for your feedback, the code that square provided through their documentation can in fact redirect customers multiple time if they use their button multiple time, we have added a fix through the last Square version so can you send us an email via contact[AT]tsukidev[DOT]com so that we can provide that version to you and also help you fix your first issue ? Thank you !

Best regards,
Mohamed Thelji.
Tsuki Dev

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  • Hikashop Business
9 months 2 weeks ago #296605

Thank you Mohamed. I just sent you an email with login to backend as well. Seeing this is all running live it would be good to get this fixed asap please otherwise I will have to try to revert back to my plugin.


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9 months 2 weeks ago #296608

Hello,

Sure, I'll send you the last version by email, and do some testing regarding the "location" issue.

For other customers, note that you can now download the last Square payment plugin version through your order detail or by using the link that was sent to you by email.

Best regards,
Mohamed Thelji.
Tsuki Dev

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4 months 4 days ago #302796

Hi Mohamed, I've just got back to testing the Square plugin (my site is now HTTPS). I downloaded the plugin again, uninstalled the previous version and installed the latest version. Now when I turn on the plugin as a valid payment method, nothing for Square come up in the cart. If I turn off my Paypal Payment plugin, I get a message saying that no payment methods are configured, despite the Square payment method being enabled.

Any chance you can have a look at it? Or guide me in the right direction? Your site credentials are still valid if you have them or I can re-send them in a PM.

Thanks, Julie

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4 months 3 days ago #302800

Hello Julie,

Any chance you can have a look at it? Or guide me in the right direction? Your site credentials are still valid if you have them or I can re-send them in a PM.


Sure, can you re-send it to me via email at contact[AT]tsukidev[DOT]com so that I can directly check your configuration ? Thank you !

Kind regards,
Mohamed Thelji.
Tsuki Dev

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