Hikashop Stripe unprocessed purchases

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2 weeks 6 days ago #371785

-- HikaShop version -- : 6.3.0
-- Joomla version -- : 4.4.14
-- PHP version -- : 8.3.3

I use Hikashop Stripe Connect Payment Plugin v1.2.5 for card payments. Payment mode is endpage. Every day at least one order appears that is not processed.
Instead of being given the opportunity to enter credit card details, the buyer only receives a notification that the order is being processed. Among the orders, the status of such an order is Created.
There is no note in the payment log about any error for these cases. In case of rejections or insufficient balance, the error is normally logged. I have debug enabled in the plugin.
Where could the problem be?

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2 weeks 6 days ago #371786

Hi,

With the debug turned on in the payment method, you should have information about the problem logged in the "payment log file" in the HikaShop configuration:
www.hikashop.com/support/documentation/5...nfig.html#main_files
So please check what you have there.
Once we have more information about the problem from the log file, we should be able to tell you what the problem is.

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2 weeks 6 days ago #371787

As I said, there are no records in the payment log for these cases.
For example, for 3.5.2026 I have two such cases. The last record in the log is for 23.4.2026.

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2 weeks 5 days ago #371792

Hello,

Please provide more details about your Stripe Connect configuration (you can hide the credentials).

In "End" mode, it is not possible for Stripe Connect to display a "thank you for your purchase" automatically.
The view contains that HTML code but it's with a "display: none" style so that block is only displayed when the Stripe JS confirm the order processing. It means that the customer need to fill the payment form to activate that script.
The only way to go directly to the "thank you" page is with the "checkout" mode.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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2 weeks 5 days ago #371797

Stripe Connect configuration

Attachments:

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2 weeks 3 days ago #371838

Hello,

Thank you for the screenshots and sorry for the delay.
You wrote :

Among the orders, the status of such an order is Created.

So, we are sure that the customer finished the checkout workflow since the order is created in your backend.
Can you please confirm that the payment method is stripe connect?
What do you have in the order history at the bottom of the order details in your backend?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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1 week 6 days ago #371869

Yes, as mentioned, the customer gets to the end but doesn't even offer him the option to enter his card details. It simply shows him the thank you page and that the order is being processed. The problem occurs in some random key that we can't decipher.
Yes, it's Stripe connect 1.2.5 (obsydev).
I'm attaching a screenshot of the history in case of a successful purchase and in case of a fail.

Attachments:

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1 week 6 days ago #371874

Hello,

Thank you for the screenshots but unfortunately, just a part of the order history does not allow me to understand the situation.
Like I wrote, I also need the payment method attached to the order.
By design, it should not be possible for the plugin to just let the order be created ; so I need to understand the source of the issue, which could be related to restrictions, plugins, etc.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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1 week 6 days ago #371877

For these orders, the payment method Stripe credit card is selected as mentioned at the beginning.
I don't know how else I could look or confirm. The payment method of the order is visible in the order list, in emails, invoices ...

If you need any other information, please define exactly where I should look.

Last edit: 1 week 6 days ago by mojweb.

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1 week 4 days ago #371898

Hello,

Please update your HikaShop to the latest version.
The issue is not related to the Stripe Connect plugin ; it's an issue with another plugin which interact with payment plugins.
Latest HIkaShop release contains patchs for it.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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