Hikashop Stripe unprocessed purchases

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  • Hikashop Business
3 hours 48 minutes ago #371785

-- HikaShop version -- : 6.3.0
-- Joomla version -- : 4.4.14
-- PHP version -- : 8.3.3

I use Hikashop Stripe Connect Payment Plugin v1.2.5 for card payments. Payment mode is endpage. Every day at least one order appears that is not processed.
Instead of being given the opportunity to enter credit card details, the buyer only receives a notification that the order is being processed. Among the orders, the status of such an order is Created.
There is no note in the payment log about any error for these cases. In case of rejections or insufficient balance, the error is normally logged. I have debug enabled in the plugin.
Where could the problem be?

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19 minutes ago #371786

Hi,

With the debug turned on in the payment method, you should have information about the problem logged in the "payment log file" in the HikaShop configuration:
www.hikashop.com/support/documentation/5...nfig.html#main_files
So please check what you have there.
Once we have more information about the problem from the log file, we should be able to tell you what the problem is.

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