Using Categories Module no products are displayed

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8 years 8 months ago #259176

-- HikaShop version -- : 3.0.0
-- Joomla version -- : 3.6.5
-- PHP version -- : 5.6.29
-- Browser(s) name and version -- : cHROME

Hi
I am using this shop for the first time.
If you check the URL I have added, you'll see that I have added the categories module in the sidebar.
However, when I use the links in that module to go to where I have added a couple of products, nothing is displayed.

If I go via the categories in the main display, it works fine, so the module and main display don't appear to be synchronised.

What do I have to do?

The way all the modules work is very unclear to me. Is there a good source of explanation or demo? I have not found anything, but modules seem to have their own life and don't work as other Joomla modules do.

Regards
David

Last edit: 8 years 8 months ago by iamalive.

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8 years 8 months ago #259178

I've just figured out that the solution has to do with the hidden menu.

But I cannot get it to work in all instances. Does it have to be a mirror of settings somewhere else?

I have also changed the hidden menu name and alias, but it still shows the original hidden menu name in the path.

It seems to generate a new hidden Menu item for every category - surely that can't be right, can it?
Very confusing :-(

Last edit: 8 years 8 months ago by iamalive.

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8 years 8 months ago #259181

Hi,

In the settings of your module, you have the option "menu" where you can configure the "target" menu item which is the menu item that will be used when you click on a link of the module.
So you need to select a category listing menu item in that setting, and the settings of that menu item need to be correct as well in order to display your sub categories/products like you want/need.
You can read more about that here:
www.hikashop.com/support/documentation/3...splay-front-end.html

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8 years 8 months ago #259224

Hi
Thanks for your feedback. It helps a bit.

I am still not entirely clear. I have a shop with about 30 categories and some sub-categories.
Each category has several products.

Do I have to have a menu item for each category and sub-category? In other words, do I have to create a menu module just for the shop as well as my standard menu?

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8 years 8 months ago #259243

Hi,

No, you don't need to. You only need one category listing menu item for your main category and use that menu item in the menu setting of your categories listing module.

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8 years 8 months ago #259316

Ok - I'm slowly getting the hang of this.

Two points :
1. When I select a category with subcategories, the image assigned to the main category, is also shown without the name of the main category. Can I either have the name and the image shown or no image - see what I mean in the attached image.
I have also found that in one categories with no subcategories, it shows the full size category image, but in this one it only shows the thumbnail
2. I don't appear to have a "Categories on 2 levels" Module - see image

Regards and thanks for your patience

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Last edit: 8 years 8 months ago by iamalive.

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8 years 8 months ago #259351

Hi,

1. The image of the main category is displayed as you turned on the "show image" setting of your menu item.
And the name is not displayed as you turned off the "page heading" setting of the menu item.
The image is indeed displayed in full size here. If you see a small image, it just means that the original image is small, or you have CSS code applied to that element to display the image like that.

2. It is added automatically when you install HikaShop the first time so if you don't have it, it's maybe that you had an old version installed before.
But anyway, it's only an instance of the HikaShop content module configured to display the categories like that. You can create your own new instance of that module and configure it the same way as the module instance installed by default and it will display the same.

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8 years 8 months ago #259371

Hi Nicolas

OK - I have got the module up and working.

The issue with image is still there - I have not added any CSS that affects that image and the image is a large one.

I also have an additional new issue - I can't register when trying to checkout. I have read a lot of posts about this but can't find an appropriate solution there. I can fill the form - no custom fields - recaptcha is working - but it just doesn't go any further. a pain as I want to test the paypal functionality.

Sorry to be so difficult :-(

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8 years 8 months ago #259372

Hi,

1. As I said, it's a CSS issue. Add such CSS on your website and it will display the image normally:
img.hikashop_category_image {
height: auto !important;
}

2. Normally, you should have an error message when that happens. If you don't, then it's probably your template not displaying them:
www.hikashop.com/support/documentation/6...tibility-issues.html
And from what you're saying, it could be the Recaptcha plugin from Joomla interfering with the one from HikaShop.
So make sure that you deactivate the Recaptcha in Joomla and it will help if it comes from that:
forum.joomla.org/viewtopic.php?t=698478#p2752665

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8 years 8 months ago #259405

Hi Nicolas

Thanks for your help.

The css code did the trick - looks great.

The registration problem is still there. I have turned off the joomla recaptcha plugin, but registration still does not happen. Try it for yourself ; tibet-house.ch.194.150.248.56.dev-url.ch/online-shop/warenkorb

I do not see why. Registration in the user options is enabled, so it's not that. You still have the admin login details in the original post. Maybe you can spot where the problem lies.

Regards
David

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8 years 8 months ago #259420

Hi,

From what I can see on your checkout, the problem is still the same. Your template is not displaying error messages. For example, if you don't validate the captcha, fill the rest of the form and register, the system will refuse the registration and it should normally tell you that the captcha validation code was missing, but on your website, it doesn't say anything.
Switch to the default template of Joomla and try again.
Do you get an error message in that case ?
What does it says ?

We didn't get any admin login in the first message of this thread, so I'm not sure what you mean.

Last edit: 8 years 8 months ago by nicolas.

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8 years 8 months ago #259477

Hi
I switched to Protostar and the login worked, so now I have to find out what is causing the problem.
I am using Gantry 5 and Helium - are there any known issues with that?

Sorry - you are of course correct that I did not supply access details. How can I do that securely?

Regards
David

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8 years 8 months ago #259482

Hi,

From what I can see on your checkout, the problem is still the same. Your template is not displaying error messages.

See: www.hikashop.com/support/documentation/6...issues.html#messages

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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8 years 8 months ago #259529

Hi

Ok - problem appears to be solved - I changed the template to a different gantry 5 template and then back again and the problem disappeared.

I have just tested the buying process and that worked, but it did not go to the Sandbox as I expected,
Do you not have a way of switching between live and sandbox with paypal? It's something I really appreciate with the component called Payplans, where there is a radio button to switch between the two modes. I couldn't find that in hikashop.

Regards
David

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8 years 8 months ago #259532

Hi,

If you click on the "help" button when you edit the PayPal payment method, you'll get our documentation on how to configure the payment method and you'll see this for the "URL" setting:

URL : The url to which your users are redirected to for the payment. This should not be changed unless you know what you are doing.
If you want to use the sandbox, you will have to configure your sandbox account on PayPal sandbox website, then, in your sandbox account, you will have to add a buyer and a seller and finally, you will be able to set the seller account of your sandbox account in the paypal plugin options and change the URL in these options to use the sandbox URL: www.sandbox.paypal.com/cgi-bin/webscr
The default URL for the production is: www.paypal.com/cgi-bin/webscr

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8 years 8 months ago #259667

Hello

Ok - thanks for the input. I have been able to test the payment and everything works fine.

Thank you for the help with my various problems. It really is appreciated.
I have another shop to build - a "Business" version and this has helped me a lot to prepare for a much more complex project.

Best regards to the team

david

Last edit: 8 years 8 months ago by iamalive.

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