Error: 404 - No category found

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3 weeks 5 days ago #307922

-- HikaShop version -- : 4.1.0
-- Joomla version -- : 3.9.8
-- PHP version -- : 7.0.33
-- Browser(s) name and version -- : Chrome, Firefox,Explorer
-- Error-message(debug-mod must be tuned on) -- : Error: 404 - No category found

Hi,

After update 4.1.0 products disappeared.
Is there an idea how to fix it ?

See attachments,

Best regards,
-Thunder-

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3 weeks 3 days ago #307955

Hi,

I'm able to see the products on your website: monosnap.com/file/RKDmWWCLzKIrcvu6JDDfYYTleLCw0q

The only place I see a problem is if I access the shop menu item at the top of your website:
monosnap.com/file/2t0ZOjnq4VOxphda8S7EF1JdcVEYkA
So I suppose you're talking about that. I'm not sure why you would have that problem. It looks like an issue with how that menu item is setup. Could you provide a screenshot of the settings of that menu item ? Could you try deleting it and recreating it ?

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3 weeks 2 days ago #307971

Hi,

Yes many time I tried deleted it and recreating it. The problem came with the update, no changes have been made.
See attachments of the settings.

Best regards,
-Thunder-

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3 weeks 2 days ago #307973

Hi,

Everything is related to the products, except take contact button. Take contact button does not open a contact form.
See more attachments and test our side.

Best regards,
-Thunder-

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3 weeks 2 days ago #307972

Hi,

Can you check that this category "Finn Thunder Oy/ takarengas.com" is published via the Products>Categories menu of HikaShop ?

Also, since the release of the 4.1.0, we've added some hot fix so that you can still have menu items on categories that are unpublished. So I would recommend to download the HikaShop install package available in the menu My account>My susbcriptions on our website and install it on yours to get the hot fix. That should hopefully help.

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3 weeks 2 days ago #307998

Hi.

I check that category is published.
I Download the latest stable version (4.1.0). Now it's a little different but not working. Can you test.
I can't find the fault.

Best regards,
-Thunder-

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3 weeks 1 day ago #308005

Hello,

I process some tests on your website and I can see that you have many javascript error, this can come from many different things...
From other plugins that create a conflicts with HikaShop Javascript, what you can do is this :
- Try with a default template like ProtoStar
- Try with unpublished other plugins one by one to see if that solve your issue.

The point here, is to understand the nature of the conflict, and not to say that it's not our subject, and from the root issue we will be able to provide a solution.
Awaiting news from you.

Regards

Last edit: 3 weeks 2 days ago by Philip.

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3 weeks 1 day ago #308052

Hi,

Problem come after update.
What you tell me, I don't really understand. Sounds difficult to me.
Don't you have other options, for example you test our website ?

Best regards,
-Thunder-

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3 weeks 1 day ago #308053

Hi,

No working protostar - Default.

Best regards,
-Thunder-

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3 weeks 1 day ago #308063

Hi,

Can I send password to E-mail and you check problem ? ( test website password)
We have test website and problem is there too. We updated first test website, but we do not noticed problem and now problem is both websites. Should have been tested more closely.
I also sent this question to your email.

I would be very happy if the problem was eliminated.

Best regards,
-Thunder-

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3 weeks 20 hours ago #308087

Hi,

I checked all plugins one by one, 252 pieces. ( disabled and enabled). It did not helped.

Best regards,
-Thunder-

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3 weeks 19 hours ago #308088

Hi,

To me, this looks like a problem with the "tuotteet" menu item.
I'm not sure how that menu item is configured though.
You could try deleting it and recreating a menu item of the type HikaShop category/products listing configured to display your categories/products.
If that doesn't help, then yes, we would need a backend access in order to check your settings.
In that case, you can send the credentials along with a link to this thread via our contact form:
www.hikashop.com/support/contact-us.html

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2 weeks 6 days ago #308125

Hi,

As I expected from the beginning your category "Finn Thunder Oy/ Takarengas.com" was not published contrary to what you said:
monosnap.com/file/EhoVmiEew5ZCbyRSMakIJvJ08Y6qei
I've published it for you and the links are now working.

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2 weeks 5 days ago #308172

Hi,
Thank you, now error went away, but everything is messed up and looks strange ( When click main menu Tuotteet/ Kauppa = Product/ Shop ).
Categories and products are at sixes and sevens (product, category, product, category etc). When you browse the pages you will notice that ( breadcrumb 1- 14 ).
Lower front page you can see all products and they are allright.

How to get the products off and would only see categories when click main menu Tuotteet/ Kauppa = Product/ Shop. No at sixes and sevens.
Or
See all the products when click main menu Tuotteet/ Kauppa = Product/ Shop. That was the way before the update.
Or
Something sensible.

Best regards,
-Thunder-

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2 weeks 5 days ago #308174

Hi,

I don't see why the update would change that.
This just means that you have the "sub element filter" setting under the "Products options" tab of your menu item set to "all sub elements" instead of "direct sub elements".
Change that and it should display like you want.
Or, you could also change the type of the menu item to a products listing instead of a categories listing. In that case, you would leave the "sub element filter" setting to "all sub elements" in order to get all the products.

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2 weeks 5 days ago #308186

Hi,
Thank you very much. I am very happy and my summer vacation started !
Why settings was changed, very strange.

Your first instruction : It's better, but looks bad. much empty. It cannot be repaired, I thing so ? This is now enabled.
Your latter instruction: It is as before, difficult to find products, but looks good.

Best regards,
-Thunder-

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2 weeks 3 days ago #308211

Hello,

Happy to see that we were able to help you, of course we would have preferred to be more quick to get the root issue.
If we can help you again don't hesitate to come back.
I say this because we aren't sure to understand your answer "but looks bad. much empty", provide more details to guide you to improve this listing display.

Regards

Last edit: 2 weeks 3 days ago by Philip.

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2 weeks 3 days ago #308224

Hi,

Sorry, I wrote unclearly..
Lots of empty space. Check the attachment and test our web site.

Best regards,
-Thunder-

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2 weeks 2 days ago #308236
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2 weeks 2 days ago #308241

Hi,

Probably the same problem.. Categories settings are not displayed on the front page. Texts and pictures.
See attachments.

Best regards,
-Thunder-

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