Displaying prices with tax for non-EU customers

-- HikaShop version -- : 4.7.0
-- Joomla version -- : 4.2.8
-- PHP version -- : 7.4.33
-- Browser(s) name and version -- : Firefox 110.0 (64-Bit)

Hi,

we're operating a store based in Germany.

If a customer orders from outside the EU, they see product prices without tax (on the product's page, in the cart and during checkout).

We would like to display the full price for them, however the options we found in HikaShop's configuration don't seem to work (see Attachments). Side note: Setting "Price with tax" to "Both" functions correctly for shipping costs.

Is something not working properly or are we doing something wrong?

Hi nicolas,
thanks for the reply.

It seems we had a case of miscommunication, my apologies. Non-EU customers seeing prices without tax is indeed correct behavior, since we had no Tax rule set for that Zone.

As a next step, however, we would like to have uniform product prices for all customers (16,80€ for example) and then have the taxes calculated "down" from that price. Is there a way to achieve this with Hika?

Current calculation (5% VAT): 15,70€ * 0,05
Desired calculation (5% VAT): 16,80€ - 16,80€ / 1,05

See the attachments for screenshots of current and desired behavior.

Hi,
using floating tax prices worked well for us. For future reference, here are the steps we made:

1. Enable "Floating tax prices" in Hikashop->Configuration
2. Run mass actions to add the appropriate tax back to the price (filter by product_tax_id and increase price_value)
3. Check for product variants that have their tax category set to "As parent product" (since they weren't selected by the filter, I increased their price by hand)
4. Change shipping method prices to include tax and set "Automatic taxes" to "Proportion"

Thanks for the help, case closed