no more VOTE STARS - no COMMENTS possible

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7 years 8 months ago #138402

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : x.x.x
-- Joomla version -- : x.x
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : Error_message

-- url of the page with the problem -- : myticketco.de/ticketshop.html
-- HikaShop version -- : 2.2.3
-- Joomla version -- : 3.2.1 Template: Joomlashine: JSN Venture 1.0.2
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : Google Chrome 31.0.1650.63 m
-- Error-message(debug-mod must be tuned on) -- : no stars for voting / no comments possible

-i can't more see the STARS for VOTINGS and can no make COMMENTS. :( :( :(
-when i try in backend under: hikashop -configuration- clients-cotings make a new manuel voting with a product number, doesn't works.



- when i take other words in space: articel i have an error ( there are always the word: koowa ????) look picture


What is/are the reasons ?

also i have the error: installer error : xml file no found after update the template





thanks for support
O B

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7 years 8 months ago #138417

Hi,

What have been changed between when it was working fine and now ?
Something updated ? If it is, thanks to try to disable the concerned component, template.

If it's HikaShop thanks to try to install the latest version from our website over your current installation.

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7 years 8 months ago #138431

hello,
i believe it was an update from my joomlashine template JSN Venture und the Framework together.

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7 years 8 months ago #138434

Thanks to use your browser console to see if there is any Javascript errors.

These errors can cause a problem when loading the stars, usw.

If there is errors thanks to see from where they come, if it's a plugin or something like that, you can try to disable it.

Last edit: 7 years 8 months ago by Xavier.

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