No stars visible and vote impossible

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9 years 1 week ago #181867

-- url of the page with the problem -- :
-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3
-- PHP version -- : 5.5
-- Browser(s) name and version -- : All


I am currently facing an issue with vote system.
I did a flush of the cache, and since, i can not see stars anymore.
I can only see a figure between brackets (u can see it on the home page of the site)
And i can not vote neither.

Any helps/suggestion welcome !

Thx in advance to all of you who can help.


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9 years 1 week ago #181875


You got a javascript error in your webpage.

yt-script.js:286 Uncaught TypeError: Cannot read property 'getProperty' of null
As you can see, the error is in a javascript file named "yt-script.js" (which is not related to HikaShop).
Because of this error the rest of the javascript is no processed, so the stars are not initiliazed.

More than that, you have some views override so the HTML content you're using is the "old" start system.
Using the new view content could help you to be less sensible to javascript errors but such fatal error stop all javascript processing so... you have to fix it.


Jerome -
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: enoailly

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