HikaShop - Product reviews / product comments

Hello,

We think the error you saw was because guest customers do not have a Joomla account.

We just published a new HikaShop release with a fix for this. The "Bought" review access mode now also accepts the order_token URL parameter as proof of purchase, so guest customers can leave a verified-purchaser review by following the product link from their order confirmation email, the order status emails, the My Orders page on the front-end.

Hi,

Thanks for the extra details, that was enough to reproduce on our side. The 500 was a regression from the guest reviews via order token fix we shipped earlier: the controller attaches an order_token and an order_id to the vote object so the guest authentication path can read them, but those two fields stayed on the object all the way to the INSERT statement, which tried to write them as columns of the votes table. The votes table has neither column, so MySQL rejected the insert with an "Unknown column" error and the AJAX call came back as HTTP 500. It affected both registered customers and guest customers because the two extra fields were always attached, not only on the guest path.

We just published a new HikaShop 6.4.1 build with the fix. The two fields are now stripped from the vote object right before the save. Please download the latest build from your member area and reinstall it on top of your current install; the review submission flow should work again immediately, both for your registered test user and for guests reviewing through the order email links.

Hi,

Since I'm not able to reproduce the issue on my end, could you activate the "debug" setting of the Joomla configuration page and try again ? Then, when you get the error, instead of the "headers" tab of the developer tools' network tab, look at the "preview" one. You should see the full error message including the call stack. That will allow us to properly understand what's going on.

Hi,

Since I still had an account on your website, I looked into it directly.
One problem you have on your website is the file templates/YOUR_TEMPLATE/error.php which is a custom error page of your Joomla template which doesn't properly display error messages.
So, on your screenshots we can't see the error message.
I renamed that file to error_old.php and now, if you redo the process I talked about in my previous message, you can see the error:

Unterminated comment starting line 2
/home/ofertaex/public_html/abierto.uy/media/com_hikashop/mail/new_comment.html.modified.php:2

Call Stack
#	Function	Location
1	()	JROOT/media/com_hikashop/mail/new_comment.html.modified.php:2
2	hikashopMailClass->loadEmail()	JROOT/administrator/components/com_hikashop/classes/mail.php:32
3	hikashopMailClass->get()	JROOT/administrator/components/com_hikashop/classes/vote.php:558
4	hikashopVoteClass->sendNotifComment()	JROOT/administrator/components/com_hikashop/classes/vote.php:337
...

<?php
/**
 * @package	HikaShop for Joomla!
 * @version	6.3.0
 * @author	hikashop.com
 * @copyright	(C) 2010-2026 HIKARI SOFTWARE. All rights reserved.
 * @license	GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
 *
defined('_JEXEC') or die('Restricted access');
?>

Hi,

No video, but I found the issue. It's because the comments list is on its own tab on the tabular layout you're using. And in that case, the page needs a full refresh when the first comment is posted on it.
I've made a patch on our end for this.
Download again the install package of HikaShop on our website and install it on yours to get it.
Then, do a hard refresh on the product page before posting the new first comment of a product and it will auto refresh the page after the comment is submitted.

Hi,

I checked your website again but I don't see the problem anymore. For me, the page auto refreshes for the first comment with the tabular layout and thus I properly see the new comment automatically after posting it.
Note that as I said in my previous message, you need to do a hard refresh on the product page on the frontend in order to flush the cached javascript of the vote system from your browser. Otherwise, your browser will be using the version of the JS from before the patch and you won't see any changes.
One thing you can try is to test with another browser.