Hikashop Paypal Recurring Payment Plugin

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2 years 11 months ago #332668

-- url of the page with the problem -- : www.dah01.jroot.layer3.co.uk/index.php/memberships
-- HikaShop version -- : 4.4.2
-- HikaSerial version -- : 3.1.2
-- Joomla version -- : 3.9.26
-- PHP version -- : 5.6.40

Hello,

I'm trying to use Hikaserial to have x2 separate recurring yearly memberships.

One is Full Membership and the other is Associate Membership. Please see here - www.dah01.jroot.layer3.co.uk/index.php/memberships

I think I have done the correct settings in "plans", "products" and "subscriptions" (although I don't really understand what "subscription" does).

In "Payment Methods" I selected "Hikashop Paypal Recurring Payment Plugin". However, when going to the checkout it says "No payment methods found".

How do I fix this?

Thank you

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2 years 11 months ago #332682

Hello,

Can you please provide details regarding the configuration of your products ?

A "subscription" is created when a customer buy a product (associated with a plan).
Once a subscription is created, it can be renewed or upgrade (depending the configuration).

In order to use a recurring payment method, you have to associate the product with the plan using the "create or renew" type ; it will allow the product to create a subscription and also renew it (with the same product & price).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: joshualdouglas

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2 years 11 months ago #332710

Thank you! You guys support is so good!

I changed the Relation type to Renewal or Creation and it now works.

So a "subscription" will be created when a customer buys these products? That makes sense.

Is there a way I can stop both products from being added to the cart at the same time?

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2 years 11 months ago #332723

Hello,

There is no setting in HikaSerial for that but you can use the HikaShop product limit system.
www.hikashop.com/support/documentation/2...limits-tutorial.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: joshualdouglas

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2 years 11 months ago #332733

Thank you. Is this available in the Starter version? I can't see the "Limit" option under "Products".

Thanks

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2 years 11 months ago #332745

Sorry back to the main topic.

When checking out and redirecting to PayPal, I get the message "Things don't appear to be working at the moment. Please try again later."

Do you know why this is happening? Is it something to do with my Hikashop Paypal Recurring Payment Plugin configuration?

Thanks

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2 years 11 months ago #332752

Hello,

Unfortunately the error message do not details the nature of the issue.
Best is to check your Paypal account log or contact the Paypal support team to get more information about the problem.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: joshualdouglas

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2 years 11 months ago #332756

Ah, that's a shame :( My PayPal account seems to be fine. I'm using it with other plugins.

Can you please confirm if the "Limit" option is available with the starter hikashop?

Thanks

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2 years 11 months ago #332784

I just made a very strange discovery. I changed the PayPal email address in the Paypal Recurring Payment Plugin and this fixed it.

Both PayPal accounts are personal and not business accounts. The only difference is one email is 26 characters and the other is 22 characters.

Do you think that has anything to do with it on your end? I'm going to contact PayPal to see if there is anything wrong with the first account.

I'm happy that this is now working but I'm concerned that the customer's PayPal email might not work.

Thanks,
Josh.

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2 years 11 months ago #332793

Hello,

I don't see why the number of character in your email address would affect the Paypal communication.
If you were able to make it work using another account, it might be related to something configured in your first one, like the accepted currencies or something else (hard to tell without an error message).
Paypal support would be best for such question.

Regarding the limit feature in HikaShop starter, I don't see any mention in the documentation page that I gave you.
But you can open a new thread in the HikaShop section of the forum in order to ask the HikaShop support team :)

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: joshualdouglas

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  • Posts: 220
  • Thank you received: 12
2 years 10 months ago #333760

I spoke to Paypal a while ago and they told me that a personal account shouldn't work on a website at all - which is not true. However, using a business account has fixed multiple issues I was having.

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