Change text on checkout and white box on the right side of the site

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1 week 9 hours ago #370619

-- url of the page with the problem -- : www.time-for-you.be
-- HikaShop version -- : 6.3.0
-- Joomla version -- : 5.4.3
-- Browser(s) name and version -- : Firefox

Hi,

Yesterday I worked on Hikashop and everything went normal. When I opened the site todat they was a big white box on the right site. I don't know how it got there. I don't know if there is a link wirth Hikashop but I think so. Can somebody tell me what it is and how to remove it?

At the end, when the checkout is done for manual payment costumers get a screen with all information how to transfer money. But now this is the standard text. I cannot find where I can change that text. I also would like that the costumer receives an email with all thiss information. So how or where can i change the text and how do I get Hikashop to send a final mail to the costumer with all the needed info to do a money transfer?

Thanks for your help.

In attachmene the text with info the costumer gets after chekout. I want to change this text and I want it also send by email.



Greetings

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6 days 22 hours ago #370620

Hi,

The "white box" on the right side comes from the template which adds the sidebar because you've configured a module to display there.
That module is the cart module. You've configured it to not output anything when it is empty, but the template still sees the module and thus still reserves the area for it.
I would recommend not displaying the cart module there if you don't plan on having other modules in the sidebar. Instead move it to a top position and configure it in "mini cart" mode.

Regarding the information displayed to the user, when you edit your payment method in System>Payment methods, you have a setting "information" where you can change that default text.

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6 days 19 hours ago #370623

Thanks for this info. I could resolve the problem about that area.

But I cannot find the way to change the info. Could you tell meexactly how to get there? Because I cannot find it.

And how can I let this info be send by email to the costumer?

Thanks

Last edit: 6 days 19 hours ago by Faan. Reason: Extra question

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6 days 16 hours ago #370625

Hi,

As I said, you need to access the System>Payment methods menu:
i.imgur.com/RaIyqmx.png
There, you'll see the listing of payment methods you configured.
Edit the bank transfer payment method you've created in the past and on that edit screen, you'll have an information setting where you can change this:
i.imgur.com/0p7k0IL.png

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6 days 16 hours ago #370627

Ok thanks. Your pics are not the same as mine because of a different version but I found it.

Then one last question. How can it be mailed? Or is this not possible?

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6 days 12 hours ago #370628

Hi,

It will be included in the email automatically normally.
This depends on the order status of the order and what you configured under the "unpaid" column of the System>Order statuses menu of the HikaShop backend.

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1 day 12 hours ago #370685

I am sorry but again your answer is not clear to me. And I encounter still problems.

I hope for a clear answer.

There is no mail included. I cannot find where to install this nor where to set up the mail. As we use different versions it would be nice to see by picture where to do this. I also cant find the place to change the text of the emails, if sended. So where can i enable and change them?

I couls change the text in Dutch when the order has been placed and giving the right info to do the transfer. But the top sentences I cannot find where to change those. And the same for the sentences on the bottom.

Then i have this strange thing. I asked a coworker to order something as a test. When she regitered she got mail to activate it. But when I try the same for a test i don't receive a mail to activate. I don't understand why the same procedure doesn't work for me but does for her.

When she tryes paypal it doesn't work at al. I did do the connection and paypal said hikashop was connected but no not working.

So many problems and i cant find in the manual how to resolve them.

Can you please help me? Using pics would be very easy.

Thank you in advance.

Greetings Stephane

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22 hours 33 minutes ago #370693

Hi,

There is no mail included. I cannot find where to install this nor where to set up the mail. As we use different versions it would be nice to see by picture where to do this.

What do you mean by this ? If you check my previous screenshot to access System>Payment methods, you can also see the "Emails" section there: imgur.com/RaIyqmx
There is no way you don't have that menu in your HikaShop. Please check again.
If you're saying that your problem is that HikaShop is not sending any emails, then it probably means that you have a problem with the email configuration in the Joomla configuration page: guide.joomla.org/user-manual/configurati...tion-smtp-mail-gmail

I also cant find the place to change the text of the emails, if sended. So where can i enable and change them?

If you want to customize the text of the emails, you can do so with translation overrides under the Languages tab of the HikaShop configuration:
www.hikashop.com/download/languages.html#modify

When she regitered she got mail to activate it. But when I try the same for a test i don't receive a mail to activate. I don't understand why the same procedure doesn't work for me but does for her.

It could either be because you're already logged in on your website, and thus there is no registration during the checkout for you and thus no activation needed.
I checked the situation on your checkout and I also got the registration with the activation email.

When she tryes paypal it doesn't work at al. I did do the connection and paypal said hikashop was connected but no not working.

I checked the situation on your website checkout with PayPal and I found that you have this issue:

Supposing that the buttons are displayed, if you click on the "PayPal" button and you don't get the PayPal payment popup, or you get a blank popup on top of the normal popup, it's likely you have a problem with the Cross Origin Opener Policy of your website. You need to configure your System - HTTP Headers plugin, via the Joomla plugins manager. In its Plugin tab, change its "Cross-Origin-Opener-Policy" setting to "same-origin-allow-popups"

www.hikashop.com/support/documentation/4...out-form.html#issues
So follow this and it should help.

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