UNDEFINED

Hi,

Could it be that you have a mass action which has this custom field configured somewhere ?
How is your custom field configured ? Could you provide a screenshot of its settings ?
Could it be that you're using a "WYSIWYG" type custom field ? Maybe the editor you're using was not able to load on the page and thus, when you saved, it couldn't provide the text and thus it returned "undefined" ? Try to switch to a textarea type custom field to see if you still have the issue. If you don't get the issue anymore, maybe switch to another editor, or event stick to the textarea type ?

Hi,

Well, try to change the type of the field to "textarea" as I said. Then, continue using the website normally and see if you still have the problem or not.
If not, then what I described in my previous message is what is happening.
If you still have the problem, then the problem is not with the editor but with something else, like a mass action. But it could also be a plugin.

Hi,

Go in the menu Display>Custom fields, edit that custom field, and change its "type" setting to "text area". Then, when you edit your products and variants, you'll have a simple text area, instead of the text editor for that custom field. That way, it will prevent issues with the editor not loading properly for that custom field when you edit a product or variant.

Hi,

I do understand what you're saying.
Again:
Go in the menu Display>Custom fields, edit the "promotions" custom field, and change its "type" setting to "text area". Then, when you edit your products and variants, you'll have a simple text area, instead of the text editor for that custom field. That way, it will prevent issues with the editor not loading properly for that custom field when you edit a product or variant and thus you should not loose the text for the variants / products in that custom field.

Hi,

Ok. Then, what are these screenshots about in this message of yours: www.hikashop.com/forum/install-update/90...ndefined.html#368405 ?
The screenshots indicate that you have the promotion text in an HTML editor in the "CAMPOS PERSONALIZADOS" area which is where the custom fields of the table "product" appear when you're editing a product or a variant.

Either:
- these are not real screenshots or not the screenshots you wanted to provide
- or you do have a custom product field where you specify your promotion text in each product or variant.
- or something else which I'm not aware of, and which prevents me from understanding the situation on your website properly.

Could you please clarify the situation ?

Hi,

Then please do so via our contact form:
www.hikashop.com/support/contact-us.html

Hi,

So, I checked your backend and you do have a custom product field where you enter your promotion text. It is called "especificasiones".
Change its type to "text area" instead of WYSIWYG and see if that helps avoid the problem.

Also, another solution you can try is to click on the "Deactivate form customization" button in the green area at the bottom of the product edit form page. This can help when you have issues with text editors.

Hi,

The goal of this change is not to force you to enter HTML code when filling this custom field.
The goal is to see if you still have the problem or not with that "undefined".
If you don't have the problem anymore, it means that the problem is indeed linked to the editor.
You can then revert to the WISYWYG type.

Then, you can try my second proposition of clicking on the "Deactivate form customization" button in the green area at the bottom of the product edit form page as it can help when you have issues with text editors.