Authorize.net SIM Error

-- HikaShop version -- : 6.4.0
-- Joomla version -- : 6.1.0
-- PHP version -- : 8.4
-- Browser(s) name and version -- : Firefox 149.0.2
-- Error-message(debug-mod must be tuned on) -- : The reporting of this transaction to the Merchant has timed out. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service.

All of a sudden, I am having issues with the Authorize.net SIM. Customers are getting the "The reporting of this transaction to the Merchant has timed out..." error once they have successfully made their payment. It indicates that the merchant was sent an email about the error, but we have received no such emails.

• The order is properly created and the order creation email sent out to the customer and admin, reflecting "Awaiting Payment".
• The authorization transaction shows as successful in the Authorize.net console.
• The order shows appropriately as "Payment Confirmed" in the HikaShop admin console.
• The "Payment Confirmed" order status notification email is not sent out to the customer or admin.

nicolas wrote: The error indicates that an error is happening on your server which did not before.
Since it worked before and it happens after a major update, it's likely a fatal error.
Can you check the PHP error log on your server ? It likely contains a fatal error message which will tell you where the problem comes from.

nicolas wrote: Email overrides are a good start indeed, but it could also come from something else. The HikaShop code base is large. And Joomla 6.1.0 has only been out for a few days. So it could well be a bug following changes in Joomla.

nicolas wrote: Knowing your recent issues with payment methods ( www.hikashop.com/forum/install-update/91...im-error.html#371558 ) checking email overrides is indeed a good idea.
I would even recommend to try to disable all the email overrides (rename the "modified" files) and see if the payment methods work.

I unpublished all of those emails. I still have that issue. So, it is not an email generation issue.

nicolas wrote: Hi,

I'm out of ideas. It would require digging in the settings and logs to better understand the situation.
Did you try a payment with the "debug" setting of the payment method activated ?
It should add information about what is going in the payment log file of HikaShop.
www.hikashop.com/support/documentation/5...nfig.html#main_files
Hopefully, it can help us understand what's going on.

04.19.26 21:39:51

Array
(
    [option] => com_hikashop
    [ctrl] => checkout
    [task] => notify
    [notif_payment] => authorize
    [tmpl] => component
    [lang] => en
    [Itemid] => 326
    [x_response_code] => 1
    [x_response_reason_code] => 1
    [x_response_reason_text] => This transaction has been approved.
    [x_avs_code] => Y
    [x_auth_code] => ***
    [x_trans_id] => 121582717501
    [x_method] => CC
    [x_card_type] => Visa
    [x_account_number] => XXXX9384
    [x_first_name] => ***
    [x_last_name] => ***
    [x_company] => ***
    [x_address] => ***
    [x_city] => Highlands Ranch
    [x_state] => CO
    [x_zip] => 80129
    [x_country] => United States of America
    [x_phone] => ***
    [x_fax] => 
    [x_email] => ***
    [x_invoice_num] => 51540
    [x_description] => 
    [x_type] => auth_only
    [x_cust_id] => 
    [x_ship_to_first_name] => ***
    [x_ship_to_last_name] => ***
    [x_ship_to_company] => ***
    [x_ship_to_address] => ***
    [x_ship_to_city] => Singapore
    [x_ship_to_state] => Singapore
    [x_ship_to_zip] => 229544
    [x_ship_to_country] => Singapore
    [x_amount] => 10.29
    [x_tax] => 0.29
    [x_duty] => 0.00
    [x_freight] => 0.00
    [x_discount_amount] => 0.00
    [x_tax_exempt] => FALSE
    [x_po_num] => 51540
    [x_MD5_Hash] => 
    [x_SHA2_Hash] => ***
    [x_cvv2_resp_code] => M
    [x_cavv_response] => 
    [x_test_request] => false
)

There were no further entries in the log for these transactions. So, something is getting tripped up, possibly related to the Joomla 6.1.0 changes. You may get other users that run into this issue.

On a side note, I did notice some deprecation warnings in the error log related to the HikaShop hCaptcha plugin.

[17-Apr-2026 18:07:26 UTC] PHP Deprecated:  Creation of dynamic property hikaShopHcaptcha::$params is deprecated in /home/gpsc/public_html/plugins/system/hcaptcha/hcaptcha.php on line 258
[17-Apr-2026 18:07:26 UTC] PHP Deprecated:  Creation of dynamic property hikaShopHcaptcha::$params is deprecated in /home/gpsc/public_html/plugins/system/hcaptcha/hcaptcha.php on line 292