Payment error with PayPal

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mohairbears
Topic Author
Away

Posts: 572
Thank you received: 11
Hikashop Business

1 week 4 days ago #370600

-- HikaShop version -- : 6.3
-- Joomla version -- : 5.4
-- PHP version -- : 8.2

Hi, Customer has sent me a screen dump of an error created when trying to pay.
History: I created the order from 'carts' using the 'create order' button.

This did create the order, when they tried to pay, this error appeared and no payment was made?

Thanks

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nicolas
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Posts: 85227
Thank you received: 13910
MODERATOR

1 week 3 days ago #370601

Hi,

If you get an error with the text "invoice id already used" it means that you already used your PayPal account with another ecommerce website and it used the same order ids as HikaShop. You can either modify the auto_increment value of the hikashop_order table in your PHPMyAdmin to start order ids to a big number which hasn't been used by your other website, or you can navigate to www.paypal.com/businessmanage/preferences/payments and under "Block accidental payments" select "No, allow multiple payments per invoice ID"
www.hikashop.com/support/documentation/4...out-form.html#issues

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mohairbears
Topic Author
Away

Posts: 572
Thank you received: 11
Hikashop Business

1 week 3 days ago #370604

Hi, I have had to use an 7 month old database to restore, quite a lot of PayPal orders have had issues so hopefully this will resolve it.

gone for the PayPal option thank you

Last edit: 1 week 3 days ago by mohairbears.

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