How to get the "contact us for more.." feedback?

-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : 2.3.1
-- Joomla version -- : 2.5
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : Error_message

Hi:
Click "contact us for more informaiton"button,input some words to test this function.then submit
It display send success,
but I cann't receive the feedback in my email box or anywhere. is it to use email to receive the customer requirement?
if yes,how to fix it?my site's system register and contact forum work well.

Thank you very much.
Jacky

Hello Jacky,
1. You should probably publish the "A contact request has been made" email through "Hikashop->System->Configuration->Emails".
2. If you don't get an email, check your spam box. If you don't have it, check that you can send emails with Joomla (from the mass mail component for example). If you don't receive the emails, it's likely that the email configuration of the joomla configuration page is not correct. You should ask your hosting company about what you should put there.
If your customers receive them and not the administrator, it's likely that the email configuration of the hikashop configuration page is not correct. You should ask your hosting company about what you should put there. Usually, it comes from either the charset encoding, or the "add names" option.

Hi Thelji
1.already publish the "A contact request has been made"
2.test to send mail to one user using Community Builder component,user can receive mail,it works.
3.can not receive any mail for customer and administrator,including spam box.

Give you my site's login password ,could you help check it ?thank you very much.
Jacky

Hi,

My problem is: when I use the show Vendor option and the contact vendor button the form shows nice in a popup. But when i fill in the fields and I click on OK. The fields get empty and nothing happens. So it looks like the form doesnt work. I also dont recieve mails.

It is as if the OK button works as a Cancel button. Any ideas what I can change?

Thank you,
Marco Holtslag

www.goededoelenmarkt.com/

Jerome helped me before with a similar problem I had with the VAT. That works fine now.

I turned the Contact vendor on now. So you can see how it looks like. Hope you can help me.

That would be very nice

If you want me to test anything, just let me know. Thank you very much and have a nice weekend!

Sorry but maybe I didnt understand.... There will be an update? Or can I change some code?