Something in the latest update brakes my template

Hi,

It likely comes from the view overrides of your template.
If you rename the folder templates/YOUR_TEMPLATE/html/hikashop/product and try again, it should display fine confirming that.
In that case, you need to do several things:
- rename the files in that folder one by one, in order to identify the one with the problem.
- contact your template provider or the person who customized the view file to see if they can fix that for you.
- if they can't, you have to get the modifications from the old view and move them to the new version of the view file. However, regarding the right sidebar, an easy solution is to simply add one or several </div> at the end of the view file which creates the problem. For the image issue, I can't give an easy solution.

Hi,

Ok, I had a look at the page.
As far as I can see, I already gave you the solution. There is a missing </div>.
You can see that I can get the same result as before by changing the width/float of the different elements of your template:
take.ms/2uwo0
take.ms/Bnukc
So that points to either the template missing some positioning CSS or some shift on the divs due to missing closing tags.
And since it displays fine on other pages, it can only be some missing closing tag.

Hi,

Ok, but I checked your link and I don't see the problem:
take.ms/8dOqo
I didn't change any CSS.
So that means that it is an open DIV but in a view override but in the description of the product with the issue.

Hi,

That's too bad but ok.
I still don't see why it would do that based on whether a product has comments or not.
Let me explain why:
- Here the page as a comment and it displays fine: take.ms/0FGWK
- Here the page as a comment and it doesn't display fine: take.ms/bj4pP
So I understand what you mean but that's not what I see on your website.
So it seems to come from something else than having a comment or not in the product.

Maybe there is a misunderstanding. I'm not necessarily saying that the problem is on your end and that you made a mistake in the product description or view override. These were just possibilities I mentioned so that you would check on them since you hadn't mentioned them. It's also possible that there is a bug in a view file of the current version of HikaShop. I'm not disputing that.
But the fact still remains that it seems that there is a missing div closing tag somewhere on the page. That's the only way I can explain the problem.
And the solution to that will be to add the missing closing tag where it has to go. If it's linked to the comments listing, then it's probable that it would require adding it in the file "listing" of the "vote" view. Maybe at the end ? Maybe somewhere in the middle.

Hi,

No, HikaShop does not break your template but some parts of your template are not compatible with the responsive system in HikaShop.
See : www.hikashop.com/forum/install-update/88...-website.html#260428

Regards,

Hello,

We are here to help people, not to blame them, I don't see what you means for this point, neither I don't understand the aim of this discussion.
There is a lot of examples where we thanks customer for their feedback that leads to fix HikaShop elements.

Here the aim is to find root issue, and we help customers very often to get it on HikaShop or other components that work with HikaShop.
An E-shop is build with several elements that can leads issues when work together, and of course sometime we can make some mistake, but most often people are happy with our help,

HikaShop rating From JED :

But you can test other solutions, customer are free.

Otherwise, I have a look to your website and your video, I get it, follow me step by step.
Here, your page with the issue and the navigator inspect tool



We see a CSS command that push your div to be in 100% width, that's not normal.



Here, you see that your JCH OPTIMIZ process your css file and especially an old_frontend.css, that don't have to be there because it break the new HikaShop grid system.
And I don't know why this Css file is still there.



Now what to do ?
Remove this frontend_old.css file or the other solution, is to just remove this Css width order, but in the future if we change something in HikaSHop Css, there is some chance that some issue appear again, like in this case.

Regards

Hi,

Your issue is related to an old CSS file which have a conflict.
By using the default CSS file, that conflict is not present.
So, because you have an old CSS file which has been customized, we indicated you that you have to just remove one line from your customized CSS.

I'm sorry but you had a question and we gave you the answer, the solution.

Now if you want to continue to tell that it is our fault, go ahead but it won't change anything at your problem and the solution won't be different.
Afterwards, because we don't think that your issue is our fault but is due to a conflict with an old customized CSS file in your website ; we argued in that way because we though it was our right to answer to your accusation.
But yes, it does not allow to go further and it does not change the fact that you have one line of CSS to remove.

Like we wrote a lot of times in that forum ; HikaShop 3 is a major release with a lot of new feature and a lot of modifications.
You also have to be careful when you updated Joomla 2.5 to Joomla 3.0 ; some tests were required in order to be sure that everything was good.
It is the exact same thing for the update from HikaShop 2.6 to HikaShop 3.0 ; it is a major release with potential conflicts and your conflicts is one single CSS line.

Regards,