USPS2 Not Providing Rates

  • Posts: 124
  • Thank you received: 6
  • Hikaserial Standard Hikashop Business
3 hours 19 minutes ago #368579

nicolas wrote: Hi,

Thanks for your feedback.

- For the name of the services in the plugin settings, I've made a modification for this for the next version of the plugin.

- For the plugin version, same, I've made a modification for this for the next version.

- For the name of the services in the email and order details in the backend, I'm not able to reproduce the issue anymore. I don't see why @gpraceman would still have the issue. Could you please double check ? Do you also have the issue @jazzmang ?

- Regarding "if you have a "FIRST-CLASS_MAIL" check, you can only receive FIRST-CLASS_MAIL rates", I'm also not able to reproduce the problem. I've tested the current version of the plugin with both package services and the new FIRST-CLASS_MAIL services checked, and when the product in the cart had dimensions and weight of a letter or flat I would get the FIRST-CLASS_MAIL service rate, and when they would exceed the limits of a flat, the plugin then switched automatically to package rates. Could you please double check ?

- Regarding the Priority Mail rate being high, I'm surprised you get these results. I actually have the rate for Priority Mail just a few dollars above the rate for Ground Advantage on my tests. Could it be you have "NONSTANDARD" selected, or the "Has non standard characteristics" checkbox checked on your end which would lead to the high Priority Mail rate on your end ?
I also can't compare to the old plugin on my end as I don't have a USPS WebTools User ID. The old USPS plugin was made by a third party developer and donated to us years ago. We only maintained the plugin.
This might require checking the situation directly on your website with some backend and FTP access in order to really understand what's going on.


Yes, I'm still having that problem with the order emails and when viewing the order in the admin console. See attached screenshots.





I do see an oddity where the Priority Mail Express rate is substantially lower than the Priority Mail rate. Should be the other way around. I have the "Processing Category" set to "Machinable", "Has non standard characteristics" set to "No" and "Commercial" rates.

Attachments:
Last edit: 3 hours 17 minutes ago by gpraceman.

Please Log in or Create an account to join the conversation.

  • Posts: 124
  • Thank you received: 6
  • Hikaserial Standard Hikashop Business
3 hours 2 minutes ago #368580

Strange. I made some minor tweaks to the product dimensions for my test products and now the Priority Mail rate is cheaper than the Priority Mail Express rate (as it should be).

Last edit: 3 hours 2 minutes ago by gpraceman.

Please Log in or Create an account to join the conversation.

  • Posts: 268
  • Thank you received: 24
  • Hikamarket Multivendor Hikashop Business Hikashop Essential
1 hour 59 minutes ago #368582

#1 - The text, instead of variable names, now appears in the plugin correctly.

#2 - The 0.5oz decal with dimensions of L3.25in x W1.25in x 0.1in is still not yielding any results. The debug file just says

USPS 2: No shipping services available for the shipping address provided.
09.17.25 19:19:01

USPS 2: No shipping services available for the shipping address provided.
09.17.25 19:27:06

USPS 2: No shipping services available for the shipping address provided.

The old USPS plugin and usps.com itself both provide me with the same rates.

#3 - With NONSTANDARD vs MACHINEABLE, at least with Priority & Ground Advantage that we use, the results vary by weight/height/dimension, which will yield different results.

For instance, we have a book that is 9oz, 11 x 9 x 0.5 inches, and if ordered by itself, will only show results if I use MACHINEABLE. However, it provided the incorrect rate for Priority Mail ($34.35 vs. $13.30). It displays no results under 'NONSTANDARD' in the cart, but the debug output does show results coming back in an array.

File Attachment:

File Name: report_2025debug.txt
File Size:402 KB


In the debug array, it lists USPS Ground Advantage Machinable Single-piece for the correct amount ($9.50), but it isn't being displayed because I believe the processingCategory is MACHINABLE in the results.

And, if I switch to a different product that is 8lbs, 42 x 1.25 x 1.325 inches, ordered by itself, MACHINEABLE results in nothing. It requires using NONSTANDARD to get correct results for Priority Mail and Ground Advantage.

If both of these products are in the cart, the NONSTANDARD works, but the MACHINEABLE does not. There is a minimum that is not being met with NONSTANDARD, which would normally be met. Sometimes, a product's dimensions by themselves are not indicative of the actual shipping container.

The processingCategory being submitted doesn't seem to limit the results returned by USPS, and my guess is the plugin is doing the filtering.

This might explain why USPS.com itself and the old plugin provide results (with or without dimension) when the new one doesn't, despite returning hits in the array. I'm wondering if the plugin shouldn't be filtering in some cases.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 124
  • Thank you received: 6
  • Hikaserial Standard Hikashop Business
33 minutes ago #368584

I tried with Version 1.3.1 of the plugin and do now see that plain text is being used instead of the variable names.

Please Log in or Create an account to join the conversation.

Time to create page: 0.091 seconds
Powered by Kunena Forum