No shipping method message

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8 years 2 months ago #10313

Hey,

I've set up my shop and just tested a transaction but when I select an item and it takes me to the checkout page, I get a message saying "No shipping method found"

What have I missed?

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8 years 2 months ago #10320

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8 years 2 months ago #10550

Hey,

I have checked the documentation and a couple of points stand out. Namely where it states

Check that you have the payment view in the checkout workflow option of the configuration

and


Check that you have the shipping view in the checkout workflow option of the configuration

The checkout workflow in my configuration currently reads

login_address_shipping_payment_confirm_coupon_cart_status_fields,end

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8 years 2 months ago #10551

Hi,

Your checkout workflow is good.

Today, we also found that there could be such problem with PHP4.
If you use PHP4 on your server, please change the line:
$method->$key = $val;
to:
$methods[$k]->$key = $val;

in the file administrator/components/com_hikashop/classes/plugins.php

Otherwise, if the problem doesn't come from that, your problem lies in one of the points of the documentation page above and if you want more directions, I invite you to post a screenshot of your listing of shipping methods, of your product description and checkout page where you have the error. That way, we will have a clearer view of the problem.

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8 years 2 months ago #11028

I tried that PHP line and it has made no difference.

It works fine with Europe but any orders based on the rest of the world get this message.

I don't have an online list of shipping methods. Shipping is automatically counted depending on which country the customer is based (eg Europe, Uk or rest of world)

Product description

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Last edit: 8 years 2 months ago by deborahharrison.

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8 years 2 months ago #11029

Top of checkout:

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8 years 2 months ago #11030

Bottom of checkout:

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8 years 2 months ago #11047

So your problem is different, please send us a back end access to your website via our contact form so that we can check everything.

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8 years 2 months ago #11339

International now works fine, but I am setting up the Uk delivery rates and now I get the same message for them.

If you remember from my previous posts, Royal Mail has the limit of thickness.

Product dimensions look like this:

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8 years 2 months ago #11340

Shipping Code set up for both large letter (>25mm thickness) and packet (25mm+ thickness)

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8 years 2 months ago #11341

But checkout still isn't playing:

Could this be the bug again?

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8 years 2 months ago #11342

Volume = height*length*width so volume of the basket = 0.13*0*0 = 0
I didn't see a shipping method without a minimum volume restriction for UK in your screenshot.
Couldn't that be the problem ?

The bug I fixed was only appearing when the state field was there but the country didn't had any state so it's not related.

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