EU Directive 2023/2673 -> cancel function

Hi,

This was added in HikaShop 6.2.0 four months ago :
www.hikashop.com/home/blog/527-hikashop-6-2-0.html#withdrawal

@sudkarting
Oui. Notez cependant qu'il y a deux autres choses:
- L'option "Number of days after delivery for withdrawal window" dans la configuration HikaShop qui doit être configuré en fonction des règles du pays du marchand.
- vous avez sélectionné "livrée" / "delivered". HikaShop ne change pas automatiquement le statut des commandes en "livrée" / "delivered". C'est à vous de le faire manuellement lorsque vous êtes notifié par le transporteur de la livraison du colis ( certains plugins de livraison peuvent potentiellement automatiser cela ).

Hi,

With all due respect, I have to disagree with your assessment. The withdrawal function in HikaShop is not limited to a link in the order confirmation email. The email link is only a convenience on top of several other, permanent access points that fully live on the user interface of the website:

1. Logged-in customer, from the "My orders" listing page in their account
Each eligible order has a "Withdraw from contract" entry in its Actions dropdown.

2. Logged-in customer, from the single order details page in their account
The same "Withdraw from contract" button is shown in the order's toolbar.

3. Guest orders (no customer account), via a dedicated menu item on the website
HikaShop provides a specific Joomla menu item type called "Withdraw from contract form page". You can create a menu item of that type (for example in your footer, under a label like "Order withdrawal" or similar) and it will display a standalone withdrawal form on the website. On that page, the customer enters their order number and the email address they used when ordering, and HikaShop matches those against the order to authenticate them. No login and no email link are needed. The whole flow happens on the website interface.

Point 3 is the one most directly relevant to your concern: it provides a permanent, website-based entry point to the withdrawal function that does not depend on the customer having kept the confirmation email, on the mailbox being accessible, on anything being in the spam folder, and does not introduce any media break. It matches what the EU Directive 2023/2673 requires of a "withdrawal button" - permanently available, easily accessible, on the user interface.

To be fully compliant on your website, the procedure is:

A. Enable the withdrawal button on the order statuses you want
Go to the backend, top menu "System > Order statuses" (the "Order statuses" page). You will see the list of order statuses with several toggle columns, including one labelled "Withdrawable". Click the toggle in that column for each order status for which a customer should be able to initiate a withdrawal. The default is that only the "delivered" status is marked as withdrawable.

B. Set the withdrawal window
Go to the backend, top menu "System > Configuration" (the HikaShop configuration page), on the "Main" tab. There is a setting labelled "Number of days after delivery for withdrawal window". Set it to the number of days required by the regulations that apply to you (14 for the EU default).

C. Create the withdrawal form menu item
In Joomla, go to "Menus" and open the menu where you want to add the link (typically the footer menu). Click "New", then on the menu type, pick "HikaShop > Withdraw from contract form page". Set a title like "Order withdrawal" or "Withdrawal form" and save. That menu item then displays the standalone withdrawal form on a permanent URL that customers can reach at any time without having even received any email from the website.

Once those three steps are done, the site has a permanently accessible withdrawal function on its user interface, independent of the order confirmation email.

You can read more about all this here:
www.hikashop.com/support/documentation/5...thdrawal-button.html