fake customers

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  • Hikashop Essential
2 weeks 22 hours ago #308303

-- url of the page with the problem -- : www.dannyabrahamsart.com/
-- HikaShop version -- : 4.1.0

Hi,

I have 127 fake customers registered on the website. Please advise why this is happening and what is more important what to do to stop it in future.

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  • Posts: 66305
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  • MODERATOR
2 weeks 10 hours ago #308310

Hi,

What you displayed is a list of user accounts.
If you want to reduce the amount of fake user accounts created on your website, you want to setup a captcha solution on your registration form(s).
We actually offer a ReCaptcha plugin for that purpose:
www.hikashop.com/support/documentation/7...-with-recaptcha.html

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  • Posts: 9
  • Thank you received: 1
  • Hikashop Essential
1 week 4 days ago #308377

Hi

Thank you. I am displaying recaptcha after email and it seems to be working. However "forgot your password" and "forgot your username" is displaying message with error:
ERROR
Captcha plugin not set or not found. Please contact a site administrator.

How to fix it?

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  • Posts: 66305
  • Thank you received: 9728
  • MODERATOR
1 week 3 days ago #308392

Hi,

HikaShop and it's recaptcha plugin doesn't support these pages. So that error message comes from Joomla.
www.hikashop.com/forum/customers/893194-...word-reset-form.html
forum.joomla.org/viewtopic.php?t=812021

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