Cancel unpaid orders

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3 months 4 days ago #369587

-- HikaShop version -- : 6.1.1
-- Joomla version -- : 6.0.1
-- PHP version -- : 8.3

Hi.
Is there any ways to cancell unpaid orders with mass actions after for example 2 days ?

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3 months 4 days ago #369589

Hi,

Yes. HikaShop comes with the "Hikashop Orders Automatic Cancel Plugin" which you can configure via the Joomla plugins manager.
It was made specifically for that purpose.
Also, you'll need to configure your HikaShop cron task in order to use it:
www.hikashop.com/support/documentation/5...ashop-cron-task.html

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2 weeks 4 days ago #370449

Hallo Zusammen,

seit einiger Zeit bekomme ich täglich sehr viele Bestellungen, die scheinbar von Bots erstellt werden.

Ich habe jetzt das Plugin aktiviert, um sie zukünftig aus dem Shop löschen zu lassen.

Gibt es auch eine Möglichkeit, die automatische Erstellung, z.B. durch ein Captcha oder eine ähnliche manuelle Bestätigung durch Kunden, zu verhindern?

Viele Grüße - Harald

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2 weeks 4 days ago #370459

Hi,

We have a captcha plugin here:
www.hikashop.com/marketplace/product/223...-with-recaptcha.html

However, with AI, captcha are getting less and less useful. On our website, we've switched from ReCaptcha to extensions.joomla.org/extension/ospam-a-not/ a few years back with great results. So that's what I would recommend.

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2 weeks 4 days ago #370461

Thank you for your answer.

I think I will try OSpam-a-not.

Greetings - Harald

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2 weeks 2 days ago #370489

Hello Nicolas,

I have installed OSpam-a-not and set the time already to 10 (seconds) but still get automatic orders.

What can I do to get better results without getting trouble for real customers?

What time setting you are using?

Is there any other way to stop this automatic orders more effective/better?

Greetings - Harald

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2 weeks 2 days ago #370496

Hi,

I just left the default settings and it works great for us.
Maybe you could try combining it with the recaptcha plugin and see if that helps ?

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2 weeks 2 days ago #370501

Hello Nicolas,

I hesitate to set up the recaptcha plugin as in the plugin it is described as "Display ReCaptcha v2 on contact and registration forms".

But an order in the shop is neither a contact for nor a registration form...

For the moment I will still try to increase the time and look what will happen.

I set the logging (option) in the plugin to yes but right now there has not been logged any action from the pluggin.

Greetings - Harald

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2 weeks 2 days ago #370503

Hi,

The ReCaptcha plugin also works on the guest form.
And for an order to be made, the user has to be logged in or filled the guest form.
If he's logged in, it means he filled the registration form in the past with the captcha.
So either way, adding the Captcha check will help reduce abuse for new orders.

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5 days 3 hours ago #370632

Hello Nicolas,

first I tried get better effects with the OSpam-a-not plugin. I set the time limit at the end up to 40 Seconds but the plugin logged no action. Only one time the plugin logged one action from the type honeypot. I took the registered ip-adress and blocked it with a special plugin. This has stopped the abuse and the automatic orders immediately.

Second I set up the captha too. Since 24th of february until now I got not more automatic order.

Now I try to reduce the time limit again to prevent any trubble for real customers during an order and look what will happen.

Last edit: 5 days 3 hours ago by haraldundandrea.
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