Error 500

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8 years 7 months ago #253233

-- url of the page with the problem -- : www.insignia16.co.uk
-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2

Not sure I'm on the right thread, but adding variants into a product and I get so far and the website (end user) returns a page showing Error 500, then save the variants in the Hikashop back office and get the same message, now cannot click on the product to edit or anything.
What is causing this, how do I get around this?

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8 years 7 months ago #253255

Hi,

Turn on the "error reporting" and "debug mode" settings of the Joomla configuration and try again. It should then display a better error message which will help understand the issue.
It's most likely that you're trying to generate too much variants for that product.
Above a hundred or a few hundred products, normal servers can't handle that much data being generated and thus the pages crash.
You can of course try to increase the limitations of your server in your php.ini but you probably want to use options or custom item fields instead of characteristics in your product if you have that much variants.

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8 years 7 months ago #254174

Hi, We have moved the site to a different server which seems to have solved the backend problem, but it has caused a problem on the frontend ( www.insignia16.co.uk ) to which our people have got this feedback from the server people

HI Richard,

The script that's run when clicking on the options button under regular tattoos is taking to long to execute without generating any output.

I did try and initially address this issue by adding PHP directives the public_html/.user.ini

The limit that's now being hit is a global limit that we have in place to stop scripts running indefinitely (we have to have this in place to prevent one hosting account affecting the functionality of other hosting accounts).

The only thing I can suggest in this scenario is to contact Hikashop for assistance with this matter, as the script is taking too long to generate an output.

Could you help on this please

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8 years 7 months ago #254198

Hi,

You probably have too many variants for your product.
Instead of using characteristics, you should look at using either options or custom item fields:
www.hikashop.com/support/documentation/i...ct-form.html#options
www.hikashop.com/support/documentation/4...shop-field-form.html
They will consume way less resources than characteristics and can potentially display the same based on how you configure them and your needs.

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