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Hi,

1. I don't know why the CSS code wouldn't work in the email. Please provide a backend access via our contact form so that we can check on the situation:
www.hikashop.com/support/contact-us.html

2. The error you have with USPS indicates that the "First class mail type" you selected in the shipping method is not compatible with "First class" service you selected. I would recommend checking with USPS what they recommend in your situation.
In the mean type, it you're stuck with this error, I would recommend removing the First class service you selected, or to try the different values of the First class mail type setting to see if it helps.

3. The cut off issue depends on your Joomla template layout and CSS, and the fact that you made made some modifications somewhere to increase the size of the products thumbnail on the checkout, which pushes the rest of the products list to the right.
I would need the URL of the page to check the situation directly and tell you what to do. Please provide the URL.

4. You need to have the "login" view with the "address" view in your checkout workflow.
If you want a checkout without registration, then instead of removing the "login" view, you want to set the "registration" setting to "guest":
www.hikashop.com/support/documentation/5....html#checkout_login

Hi,

It's possible that your template has a view override for Joomla's registration form which prevents the plugin from adding the captcha on the page.
So you could check whether you have things in the templates/YOUR_TEMPLATE/html/com_user/ folder via FTP. If so, rename the folder and see if that helps, if so, rename the files one by one in the folder to see which one is causing the problem.
A simple way to circumvent the problem, since it works fine with HikaShop's registration page, is to enable the Redirect Joomla registration to HikaShop plugin via the Joomla plugins manager. That way, you'll only use HikaShop's registration form. This has another benefit as the users will be able to provide their address directly at the registration step making the checkout more seamless for them later on when they are ready to purchase.

Hi,

Regarding the emails :
- To add data from the registration form to the emails, you don't need to edit the emails via the menu System>Emails.
For the address fields, they are displayed by the "address format" setting. So if you activate extra fields, or create new ones for the address, you can add their corresponding tag to the address format setting and it will appear automatically in the email:
www.hikashop.com/support/documentation/5...ml#checkout_shipping
- For custom user / order / item / product fields, if you edit the fields via the Display>Custom fields menu, you'll find email display settings which you can turn on to display them in the emails.
- The interface in System>Emails is to modify the layout of the elements in the email. If you just want to change the look, it's the "template" setting you want to change. HikaShop already comes with a bunch of email templates so that you can change the look of the email without having to dig in the HTML / CSS. Also, in that same setting, you can select Joomla's email template. In that case, HikaShop will automatically use the template you already configured for your Joomla emails:
docs.joomla.org/J5.x:Managing_Mail_Template_Layout
If you want all the emails of your website to have the same style, regardless if the emails are sent by Joomla or HikaShop, I would recommend looking into this.

Furthermore, how can I add new variables to the email?

When the customer enters business data, such as VAT number or other details different from the registration form (as requested in point 2 of my previous post), how can I turn these fields into variables so they can be displayed in the email?

The email editor is not visual and is not easy for an average user to use, especially since the client wants to be able to modify their templates independently but cannot do so because they don’t have basic HTML knowledge.

Thank you!

-- url of the page with the problem -- : www.viniprovolo.com/shop/
-- HikaShop version -- : 5.1.3
-- Joomla version -- : 4.4.10
-- PHP version -- : 8.1
-- Browser(s) name and version -- : chrome

Hi, i need your help and i have a few questions about Hykashop:
1. The billing and shipping addresses are behaving abnormally. I haven’t installed any multi-address plugins, but the shipping address, if I enable it to be visible from the settings, is always read-only and fixed to an incorrect value. It cannot be changed, and I don’t understand how to fix it.
2. Considering that a user might want to change their billing address, they can add as many as they like, but they cannot add new shipping addresses. Is this because I’m missing a plugin? If so, which one should I install?
3. Can I remove the entire login and registration phase from the system? Meaning, is it enough to hide it using the options available in the settings, so that once a user is created, they can simply proceed to checkout and pay?
4. If it’s possible to do what I requested in point 3, how can customers then add new billing or shipping addresses?
5. When a user chooses how to pay for their order on the summary page, can I make the payment button (e.g., PayPal or Credit Card) appear directly on the same page?
6. When a customer confirms their payment and is in the process of completing it, they already receive an order confirmation email. Is it possible to configure the system so the email is only sent after the payment is completed?
7. How can I modify the information in the order confirmation templates? The problem is that incorrect details, such as the aforementioned shipping address, are displayed. Additionally, if the customer adds notes to the order, they are not included in the email I receive. How can I customize everything to my liking and use the correct variables?

I apologize for all these questions, but these issues are overwhelming me, and I can’t find a solution. Could you please help me? Thank you!

Hi,

Here is the default look of the registration page with the default template of Joomla 5 (minus the "Your logo URL" custom field):
i.imgur.com/PeXVQ3V.png
And here it is, once I try to validate the form without filling anything:
i.imgur.com/wLdQ2fk.png
This looks way better than what you have on your screenshot.
Wouldn't the problem be precisely that you already customized the views / CSS based on an old version of HikaShop on your website and thus you didn't get the improvements that were made since then ?
Or maybe your template has custom views / CSS which prevent you from seeing the changes ?
The contact form look simple and fine to me too :
i.imgur.com/VVVSprC.png

Regarding animations and effects, we did add several of them throughout the years:

- in 2022, HikaShop 4.5.1 introduced many new things:
www.hikashop.com/home/blog/481-hikashop-4-5-1.html
The zoom on hover effect on listings, the popup product page on listing, and the capability to personalize the backend product edit page completely with drag&drop, etc.

- in HikaShop 5.0.0 we've added an accordion display to the checkout system:
www.hikashop.com/home/blog/502-hikashop-5.html#acco
In that same version, we've revamped the social networks area to propose nice share buttons (in fact, next version of HikaShop will include new share buttons for Telegram, Bluesky, Whatsapp and Line)

- We've added carousel effects and migrated to more modern systems several times :
demo.hikashop.com/index.php/en/hikashop/...display-with-effects
The latest one, with HikaShop 5.0.1 one year ago:
www.hikashop.com/home/blog/505-hikashop-5-0-1.html#crsl
And in that same release, we've migrated the image popup system from the old shadowbox from 15 years ago to FancyBox which is a lot more modern:
www.hikashop.com/home/blog/505-hikashop-5-0-1.html#fcy
It supports swapping on smartphones, new image formats, better responsiveness, effects, etc.

- HikaShop 5.1.0 came with a major improvment to custom fields so that you can add videos easily:
www.hikashop.com/home/blog/510-hikashop-5-1-0.html#aj
Create a custom field of the table "product" and of the type "AJAX file" and use the format to use a video tag ( www.w3schools.com/tags/tag_video.asp ) with the {url} tag to easily add videos to products.

- Tabs have been available since years on the product page with the "tabular" layout of the product page. Also, there have been plugins to easily add tabs, sliders and accordion to the product description for years:
extensions.joomla.org/extension/tabs-accordions/
extensions.joomla.org/extension/tabs-and-sliders/

Regarding the backend:

- HikaShop 5.1.1 also came with a whole new interface in the backend listings to configure price display in an interactive way, we improved the UX for the price creation in the backend, and a new display option for the height consistency on listings :
www.hikashop.com/home/blog/518-hikashop-5-1-1.html

- Similarly, HikaShop 4.7.1 added a system to customize the columns of all the listings in the backend:
www.hikashop.com/home/blog/492-hikashop-4-7-1.html#dropdown
And we've added many new columns of data too since then.

- In HikaShop 5.0.0, we've added the drag&drop support for backend listings:
www.hikashop.com/home/blog/502-hikashop-5.html#drag


Basically, I'm very surprised with what you're saying. I feel that we precisely focused on the points you're mentioning in the past few years so I'm surprised you're saying that it didn't move forward in 10 years.
Maybe it's a lack of clarity over the improvements and capabilities added ? Maybe you missed some of them ?
Of course, we're happy to get feedback on things that could be improved. In fact, many of the things that were improved / added in these past few years were done following feedback from users of HikaShop. For a few of them, a user even provided the new code.
So, if you have precise things you would like to talk about, we would be happy to talk about them and see what can be done to move forward.

Hi,

1. First, I would recommend going to the Customers>Emails history menu of HikaShop. There, you can see all the emails sent by HikaShop, including the activation emails.
If you see the emails there, then HikaShop sent the email to the email sending server of your hosting for delivery. If it was not delivered, the reason will be logged in the log file of the email server and your hosting provider should be able to tell it to you.
If you don't see the emails there, then it means that the "user account" email has been deactivated in the System>Emails menu of HikaShop, so please check there.

2. HikaShop uses Joomla messaging system to display the message. It's not HikaShop which displays the message but your Joomla template, which takes it from Joomla messaging system.
The default template of Joomla, and most Joomla templates out there, don't display the messages as popups.
I would recommend you to temporarily switch to the default template of Joomla and try with it. You'll see that the message displays normally.
So, if you see the messages as popups, that's something your template is doing and you should check with your template provider what they recommend.

thank you reply,
i want override this file:
SITE/components/com_hikashop/controllers/user.php

So i created override file on template on this path:
SITE/templates/cassiopeia/html/com_hikashop/administrator/controllers/user.override.php
(also i created on "SITE/templates/cassiopeia/html/com_hikashop/controllers/user.override.php" path too for testing.)

by this code:


but not affect!!

Hello

I am attaching the screenshots of the configuration of both fields.

As you indicated, I changed the template to a default one from Joomla, that way the form is displayed complete and with design details that are not seen with the template we normally use.
Following your suggestion, I searched for the custom views, removed the registration.php file from the path /templates/r_senehix/html/com_hikashop/user/ and something changed, the user and password inputs were modified, but the state and country inputs still do not appear, what would be the rewritten file corresponding to the other fields?
r_senehix is ​​the template I use on the site

Thank you very much!

Hi,

1. The URL /index.php?option=com_hikashop&ctrl=checkout&task=after_end&order_id=2&lang=en&Itemid=250 is the URL of the default success page of HikaShop.
It should contain the default thank you message. If you don't see it, it means that your template must not be displaying system messages or has some override to change this in a wrong way. Check what you have with the default template of Joomla.
Also, if the page is completely blank, it could indicate a fatal error. In that case, activate the "debug" setting of the Joomla configuration and try again. You should then get an error message on that blank page.

2. It could be that something is wrong with the state of the checkout. For example, if the current cart requires shipping, but that there are no shipping methods available, HikaShop displays an error message and cancels the creation of the order.
Now, as I explained in point 1, it's possible that your template is not displaying system messages. So try with the default template of Joomla and if this is the problem, then you'll have the error message on the checkout page.
Another possibility is that something cancels the order creation without providing any error message, like a plugin.
Could you provide precise instructions to reproduce the issue on your website ?

Hi,
thanks for the quick response.
The Shop is not online yet, therefore, I am afraid I cannot give you access.

I understand now that in the Hikashop Registration Form the consent is given by by pushing buttons, rather than checking boxes.

I found out that tthe buttons work: the consent is given or declined, depending which button is pushed. There is just no visual feedback upon clicking on them.
When I click on "I agree" I find this source code:


When I click on "No" this cource code is shown:


It seems the classes "btn-success" and "btn-danger" are not found.
I guess the class "active" indcates which button has been pushed.
I agree that this is probably a Joomla Template issue. I am using the RCA Theme "Explorer" template.

Hi,

That's not what I see on my end:
i.imgur.com/30IXaRO.png
I'm thinking the display issue you have might be related to your Joomla template.
But I can't say much more without directly looking at your registration form and analyzing the CSS there.
Could you provide the URL ?